Jessica Muziani
Robbinsville
Summary
Dynamic Wellness Coordinator with proven success in developing tailored wellness programs. Skilled in program evaluation, organizational management, and community engagement, driving increased participation and measurable outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Wellness Coordinator
Hamilton Area YMCA
Hamilton Square, NJ
12.2024 - Current
- Developed and implemented wellness programs tailored to community needs.
- Oversee the Group Exercise and Personal Training department.
- Keep records of Personal Training statistics.
- Collaborated with health professionals to enhance program effectiveness and reach.
- Facilitated workshops promoting physical, mental, and emotional well-being for diverse populations.
- Coordinated health screenings and assessments to identify community wellness trends.
- Evaluated program outcomes, utilizing feedback to drive continuous improvement strategies.
- Collected and tracked information about participation and outcomes of individual programs.
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
- Built productive relationships with vendors and on-site providers.
- Developed wellness programs targeted on specific groups and areas of wellness.
- Conducted surveys to assess employee wellness needs, ensuring programs are aligned with staff preferences and requirements.
Senior Member Services Representative
Hamilton Area YMCA
Hamilton Square, NJ
06.2021 - Current
- Developed and implemented member engagement initiatives, increasing participation in programs and services.
- Oversaw daily operations of member services team, ensuring efficient workflow and adherence to policies.
- Provided exceptional member support, resolving inquiries and enhancing overall satisfaction.
- Trained and mentored new staff on best practices for customer service and membership management.
- Sell monthly and annual memberships, register participants for adult/youth development classes, camp, certification courses and more.
- Increased customer retention through exceptional service, addressing concerns, and resolving issues promptly.
- Developed comprehensive knowledge of products and services offered by the organization, enabling confident assistance to members.
- Supported the introduction of new products or system changes by adapting quickly and assisting colleagues as needed with the transition period.
- Fostered strong relationships with members, leading to increased loyalty and trust in the organization''s services.
Social Media Assistant
Influencer Freelance Work
Hoboken, NJ
03.2021 - Current
- Developed and executed social media content strategies to enhance brand visibility and engagement.
- Curated engaging multimedia content across various platforms, ensuring alignment with brand voice and audience preferences.
- Collaborated with influencers to create authentic partnerships, expanding reach and enhancing community engagement.
- Collaborated with influencer to create authentic partnerships, expanding reach and enhancing community engagement.
- Managed and organized emails, implementing a system that increased response time by 50%.
Before and After School Assistant
Hamilton Area YMCA
Hamilton Square, NJ
11.2019 - 06.2020
- Supported daily operations of before and after school programs, ensuring a safe and engaging environment.
- Assisted in implementing age-appropriate activities that fostered social, emotional, and physical development.
- Monitored children's behavior, providing guidance to promote positive interactions among peers.
- Collaborated with team members to maintain cleanliness and organization of program areas and equipment.
Education
Bachelor of Arts - Liberal Studies
Thomas Edison State University
Trenton, NJ09-2022
Skills
- Program leadership
- Program implementation
- Wellness development
- Program evaluation
- Health education
- Goal setting
- Relationship building
- Time management
- Multitasking
- Organizational skills
- Decision-making
- Staff supervision
Certification
CPR/AED Certified.
Timeline
Wellness Coordinator
Hamilton Area YMCA
12.2024 - Current
Senior Member Services Representative
Hamilton Area YMCA
06.2021 - Current
Social Media Assistant
Influencer Freelance Work
03.2021 - Current
Before and After School Assistant
Hamilton Area YMCA
11.2019 - 06.2020
Bachelor of Arts - Liberal Studies
Thomas Edison State University