Summary
Overview
Work History
Education
Skills
Audit Program Implementation
Training Specialist Success
Qms Management Excellence
Project Management Satisfaction
Certification
Accomplishments
References
Timeline
Generic

Jessica Myers

Seattle,WA

Summary

Dynamic SR. Program Manager and Auditor at Amazon AIR with expertise in auditing and quality management. Proven track record in developing comprehensive audit programs and enhancing regulatory compliance. Adept at training and mentoring teams, driving continuous improvement, and delivering impactful reports to leadership. Skilled in document control and risk assessment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

SR. Program Manager and Auditor

Amazon AIR
Seattle, WA
06.2021 - Current
  • Developed an internal auditing program along with checklists and reporting, and management systems
  • Developed and managed the audit process procedure and document control for the ASOP team (IEP, CASS, CAPA, RCCA, SMS)
  • Conducted 23-30 audits annually
  • Planned, implemented, and managed the audit program schedule and communications to BB sites
  • Develop and managed report outs to Leadership teams along with QBRs and MSRs
  • Managed and delivered special projects independently and for the team
  • Audited BB sites to AIR requirements, created audit reports, and supported BB site corrective actions
  • Performed Audits to multiple requirement standards (EX: AS9100, ISO, IATA, IOSA, Nadcap, FAA)
  • Managed and developed WIKI page, SharePoint Site, and team Asana project page
  • Developed team training plan

Training Specialist and Quality Systems Lead

Amazon Prime Air
Seattle, WA
10.2019 - 06.2021
  • Developed and delivered training for the Prime Air Manufacturing Team
  • Responsible for the Quality Management System (QMS) document development to meet Part 21.137 and 138 and liaison to the FAA
  • Audited Manuals and Procedures
  • Developed a Layered Process Audit Program
  • Planned, implemented, and managed a CASS committee and audit program compliant to FAA regulations
  • Mentored a team of four in FAA regulations and AS9100 QMS setup along with document control practices
  • Developed an internal auditing program and automated audit checklist and reporting

Quality System Manager

Skills Incorporated
Ballard/Auburn, WA
09.2016 - 10.2019
  • Manage quality personnel across multiple shifts and facilities
  • Responsible for the Quality Management System (QMS) FAA Part 21, Subpart G, section 21.137
  • Performed Audits to multiple requirement standards (EX: AS9100, ISO, IATA, IOSA, Nadcap, FAA)
  • Maintain electronic file systems along with developing internal policies and work procedures
  • Manage internal and external auditing requirements/schedule
  • Develop, implement, and maintain technical training program
  • Ensure Lean and FOD programs are effective
  • Responsible for corrective actions, document control procedures, stamp control, and nonconforming material

Aerospace Quality System and Lab Supervisor

Esterline Engineered Material: Hytek Finishes Division
Kent, WA
03.2011 - 09.2016
  • Managed office and lab personnel across multiple shifts
  • Reviewed and approved purchase orders and procurement of materials
  • Responsible for maintenance of calibration system, controlled planning, corrective actions, and QMS
  • Maintain electronic file systems along with developing internal policies and work procedures
  • Responsible for physical testing, solution control/analysis, and lab reports
  • Created presentations used for business development, corporate reporting, and policy deployment
  • Develop, deliver, and maintain internal training
  • Subject Matter Expert (SME) for Quality, Production, and Planning for the company's new Enterprise Resource Program (ERP)
  • Responsible for designing, programming, and implementing the company's new ERP and product planning software
  • Achieved successful launch of ERP implementation on time and under budget
  • Ability to interpret specifications and drawings
  • Assist department directors with a variety of administrative support, training, and procedural requirements

Aerospace Quality Supervisor

Skills Incorporated
Ballard/Auburn, WA
02.2008 - 03.2011
  • Managed office and lab personnel across multiple shifts
  • Reviewed and approved purchase orders and procurement of materials
  • Responsible for maintenance of calibration system, controlled planning, corrective actions, and QMS
  • Maintain electronic file systems along with developing internal policies and work procedures
  • Responsible for physical testing, solution control/analysis, and lab reports
  • Created presentations used for business development, corporate reporting, and policy deployment
  • Develop, deliver, and maintain internal training
  • Subject Matter Expert (SME) for Quality, Production, and Planning for the company's new Enterprise Resource Program (ERP)
  • Responsible for designing, programming, and implementing the company's new ERP and product planning software
  • Achieved successful launch of ERP implementation on time and under budget
  • Ability to interpret specifications and drawings
  • Assist department directors with a variety of administrative support, training, and procedural requirements

Aerospace Metal Finishing-Anodize Supervisor

Asko Processing, Inc.
Ballard, WA
02.2001 - 11.2006
  • Managed personnel across multiple shifts
  • Developed and implemented Root Cause Corrective Action
  • Managed production area- delivery schedule, quality, performance reporting, technique card approvals, and personnel
  • Developed, implemented, and managed all training
  • Developed quotes for new business/products
  • Drawing interpretation
  • Recorded measurements for product acceptance

Education

North Seattle Community College
Seattle, WA

Skills

  • Project management
  • Quality management
  • Regulatory compliance
  • Internal auditing
  • Corrective actions
  • Data analysis
  • Document control
  • Training development
  • Process improvement
  • Risk assessment
  • Technical writing
  • Corporate governance
  • Continuous improvement
  • Documentation and reporting
  • Analytical skills
  • Training and mentoring

Audit Program Implementation

Developed an Internal Evaluation Program (IEP) and a CASS program from FAA guidance.

Training Specialist Success

Created a training matrix linked to job description and certifications, developed training content, and managed critical roles technical training requirements. Served 750 employees, linked 200 job descriptions, and 260+ annual certifications for critical roles.

Qms Management Excellence

Reduced 1500 QMS controlled documents by 68% to a manageable 480 controlled documents.

Project Management Satisfaction

Achieved 98% on time delivery of 2024-2025 projects. Managed Team goals and personal assigned projects.

Certification

  • Lead AS9100 Auditor Certification and IATA Internal Auditor
  • LET and AIM Certification
  • Project Management
  • Six Sigma Greenbelt & Lean/6s principals

Accomplishments

  • Employee of the year 2006
  • Certified FAA repairman issuing 8130-3 return to service forms-

References

References available upon request.

Timeline

SR. Program Manager and Auditor

Amazon AIR
06.2021 - Current

Training Specialist and Quality Systems Lead

Amazon Prime Air
10.2019 - 06.2021

Quality System Manager

Skills Incorporated
09.2016 - 10.2019

Aerospace Quality System and Lab Supervisor

Esterline Engineered Material: Hytek Finishes Division
03.2011 - 09.2016

Aerospace Quality Supervisor

Skills Incorporated
02.2008 - 03.2011

Aerospace Metal Finishing-Anodize Supervisor

Asko Processing, Inc.
02.2001 - 11.2006

North Seattle Community College

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