Jessica Napier
Spokane,WA
Summary
Motivated Bartender with 8+ years of experience, engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Boiler Room Spokane, W
2019.01 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Mac Daddy’s
2018.03 - 2019.01
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
T’s Lounge
2017.06 - 2017.10
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Server Twigs Restaurant
2016.04 - 2017.05
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
Server
Applebee’s Restaurant
2014.04 - 2016.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Prerequisites for Nursing -
Spokane Community College, Counsel for behavioral
EMT course completion - undefined
I.N.H.S Vocational Education Institute
Health Certified in First Aid in Mental Health - undefined
Skills
- Regulatory Compliance
- Guest Flow
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Server Training
- Cocktail Knowledge
- Order Accuracy and Delivery
- Menu Memorization
- Adaptable and Flexible
Additional Information
- Ability to deliver exceptional friendly fast service to internal, and external customers. Communicate with guests and management to ensure prompt service needs. Consistently adhered to quality expectations and standards.
Timeline
Bartender/Server
Boiler Room Spokane, W
2019.01 - Current
Bartender/Server
Mac Daddy’s
2018.03 - 2019.01
Bartender
T’s Lounge
2017.06 - 2017.10
Server
Server Twigs Restaurant
2016.04 - 2017.05
Server
Applebee’s Restaurant
2014.04 - 2016.04
Prerequisites for Nursing -
Spokane Community College, Counsel for behavioral
EMT course completion - undefined
I.N.H.S Vocational Education Institute
Health Certified in First Aid in Mental Health - undefined
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