Jessica Navarro
Westminster,CA
Summary
Driven by a strong background in transportation and customer service, I excelled at Goat Auto Transport by enhancing dispatch efficiency and customer satisfaction. Leveraging skills in workflow planning and effective communication, I led teams to achieve significant improvements in operational processes and customer relationship management, showcasing my ability to prioritize and think critically under pressure.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
Goat Auto Transport
06.2023 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Evaluated current operational processes to help develop, implement and improve practices.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Cashier Manager
Claires
11.2019 - 02.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Created employee schedules to align coverage with forecasted demands.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Collaborated closely with other department managers to ensure seamless operations across all store areas.
Customer Service Cashier
Marshalls
10.2019 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Maintained accurate records of customer transactions for reporting purposes.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Payless
08.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associates Arts Degree - Communication Studies
Golden West Community College
Huntington Beach, CA05.2023
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Schedule Coordination
- Customer Communication
- Staff Training and Development
- Multiple project coordination
- Field call management
- Supply Chain Understanding
- Employee time records
- Daily reports
- Employee Performance Reviews
- Sales Support
- Maintenance recordkeeping
- Budgeting and financial management
- Labor cost control
- Decision-Making
- Customer Service
- Effective Communications
- Critical Thinking
- Prioritizing calls
- Schedule Management
- Paperwork Processing
- Data Entry
- Quality Control
- Creative Thinking
- Updating logs
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Goat Auto Transport
06.2023 - Current
Cashier Manager
Claires
11.2019 - 02.2021
Customer Service Cashier
Marshalls
10.2019 - 02.2020
Cashier
Payless
08.2018 - 06.2019
Associates Arts Degree - Communication Studies
Golden West Community College
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