Jessica Neace
Spokane,WA
Summary
With a strong foundation in customer service and experience with Southwest Airlines, I bring a natural passion for creating positive and memorable passenger experiences. Backed by experience managing my own business, I excel in fast-paced environments where safety, teamwork, and adaptability are essential, and I am committed to delivering service that reflects professionalism, care, and the values of Southwest’s culture.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Southwest Airlines (SWA)
05.2025 - Current
- Selected as Southwest Culture Ambassador for Spokane, representing and promoting company values and team engagement
- Managed gate operations, ensuring timely announcements and efficient boarding processes
- Addressed passenger concerns with empathy and efficiency, ensuring compliance with FAA regulations and company policies.
- Coordinated with ground operations teams to ensure on-time performance and operational efficiency
- Ensured exceptional customer service standards for passengers through unwavering professionalism.
Owner / Operator
Urban Blends LLC
01.2003 - Current
- Directed all aspects of daily operations, including hiring, training, and staff supervision.
- Built a loyal customer base
- Managed high-pressure situations while maintaining composure and delivering exceptional customer experiences.
Bartender
Workk Sports Bar
03.2013 - 01.2014
- Delivered fast, accurate service in a high-volume setting
- Maintained a professional and customer-focused environment
Real Estate Sales Associate
Coldwell Banker
10.2007 - 08.2008
- Guided clients through transactions with clear communication and attention to detail
- Negotiated contracts and resolved concerns professionally
- Adapted to flexible schedules, including evenings and weekends
Customer Service Lead
Tropical Tan
02.2006 - 10.2007
- Delivered personalized service and tailored recommendations to ensure customer satisfaction.
- Trained and mentored team members to uphold service consistency and compliance.
- Maintained professionalism and energy in a high-volume, customer-facing environment.
- Established strong client relationships, encouraging repeat business and loyalty.
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Team Collaboration
- Safety & Compliance Awareness
- Problem Solving
- Adaptability & Professionalism
- Passenger Experience Focus
- Situational Awareness
Education
Spokane Falls Community College
Mead High School
Timeline
Customer Service Agent
Southwest Airlines (SWA)
05.2025 - Current
Bartender
Workk Sports Bar
03.2013 - 01.2014
Real Estate Sales Associate
Coldwell Banker
10.2007 - 08.2008
Customer Service Lead
Tropical Tan
02.2006 - 10.2007
Owner / Operator
Urban Blends LLC
01.2003 - Current