Jessica Neace
Spokane,WA
Summary
With a strong foundation in customer service and experience with Southwest Airlines, I bring a natural passion for creating positive and memorable passenger experiences. Backed by experience managing my own business, I excel in fast-paced environments where safety, teamwork, and adaptability are essential, and I am committed to delivering service that reflects professionalism, care, and the values of Southwest’s culture.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Southwest Airlines (SWA)
Spokane, WA
05.2025 - Current
- Selected as Southwest Culture Ambassador for Spokane, representing and promoting company values and team engagement
- Managed gate operations, ensuring timely announcements and efficient boarding processes
- Addressed passenger concerns with empathy and efficiency, ensuring compliance with FAA regulations and company policies.
- Coordinated with ground operations teams to ensure on-time performance and operational efficiency
- Ensured exceptional customer service standards for passengers through unwavering professionalism.
Owner / Operator
Urban Blends LLC
Spokane, WA
01.2003 - Current
- Directed all aspects of daily operations, including hiring, training, and staff supervision.
- Built a loyal customer base
- Managed high-pressure situations while maintaining composure and delivering exceptional customer experiences.
Bartender
Workk Sports Bar
Spokane, WA
03.2013 - 01.2014
- Delivered fast, accurate service in a high-volume setting
- Maintained a professional and customer-focused environment
Real Estate Sales Associate
Coldwell Banker
Spokane, WA
10.2007 - 08.2008
- Guided clients through transactions with clear communication and attention to detail
- Negotiated contracts and resolved concerns professionally
- Adapted to flexible schedules, including evenings and weekends
Customer Service Lead
Tropical Tan
Spokane, WA
02.2006 - 10.2007
- Delivered personalized service and tailored recommendations to ensure customer satisfaction.
- Trained and mentored team members to uphold service consistency and compliance.
- Maintained professionalism and energy in a high-volume, customer-facing environment.
- Established strong client relationships, encouraging repeat business and loyalty.
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Team Collaboration
- Safety & Compliance Awareness
- Problem Solving
- Adaptability & Professionalism
- Passenger Experience Focus
- Situational Awareness
Education
Spokane Falls Community College
Mead High School
Timeline
Customer Service Agent
Southwest Airlines (SWA)
05.2025 - Current
Bartender
Workk Sports Bar
03.2013 - 01.2014
Real Estate Sales Associate
Coldwell Banker
10.2007 - 08.2008
Customer Service Lead
Tropical Tan
02.2006 - 10.2007
Owner / Operator
Urban Blends LLC
01.2003 - Current