Chasidy Green
Shreveport,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Everise Work From Home Experian
02.2024 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
Work From Home Agent
Loancare Servicing Center
12.2023 - 02.2024
- Enhanced underwriting efficiency with thorough risk assessments and timely decisionmaking
- Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction
- Collaborated with loan officers to resolve discrepancies in application materials, streamlining the approval process
- Identified opportunities for process improvements, implementing changes that increased overall department efficiency
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
Work From Home Agent
Sallie Mae Collections
06.2023 - 12.2023
- Contacted customers regarding their bills
- Assisted customers who weren't able to make their monthly payments
- Offered programs to customers who were facing financial issues of any sort
- Helped customers with money management or payment plans
- Collected on payments that were 0-120+ past due.
Work From Home Agent
Sallie Mae Student Loan Services
04.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates
- Collaborated with team members to ensure seamless communication and coordination across various departments
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions
- Assisted customer with online applications
- Provided reasons as to why applications were denied
- Assisting customers with online accounts
Receptionist
Holiday Inn Express Hotel
01.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Sprint
03.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information.
Cashier
Wendys Resturant
01.2014 - 03.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
South Wood HighSchool
05.2014
Skills
- Phone Etiquette
- Goal-Oriented
- Typing Speed
- CRM Knowledge
- Billing management
- Customer Service
- Account Management
- Account Updates
- LiveChat Messaging
- Teamwork and Collaboration
- Customer service excellence
- Remote Office Availability
- Multitasking
- Call center experience
- Customer Complaint Resolution
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CulturePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionTimeline
Customer Service Agent
Everise Work From Home Experian
02.2024 - Current
Work From Home Agent
Loancare Servicing Center
12.2023 - 02.2024
Work From Home Agent
Sallie Mae Collections
06.2023 - 12.2023
Work From Home Agent
Sallie Mae Student Loan Services
04.2022 - 05.2023
Receptionist
Holiday Inn Express Hotel
01.2020 - 03.2021
Customer Service Representative
Sprint
03.2018 - 10.2019
Cashier
Wendys Resturant
01.2014 - 03.2017
South Wood HighSchool
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