KELLY J. EVANS
Linn Valley
Summary
Dynamic professional with a proven track record in customer service and real estate sales, notably excelling at GE Money Bank with top call matrix recognition. Expert in Microsoft Office and adept at conflict resolution, I have successfully sold over 500 REO properties, showcasing exceptional negotiation skills and a commitment to excellence. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
GE Money Bank
Merriam
10.2007 - 03.2010
- Work at home customer service
- Provide outstanding customer service to credit card holders including: sales, promotion explanation, running credit applications, collections, education of credit and APR
- Remote position with monthly onsite meetings
- I consistently provided and received recognition for top call matrix in all categories
Real Estate Agent/ Sales
RE/MAX Partners
Louisburg
10.2005 - 11.2009
- Company Overview: Gayle De Hoff, Owner-Principal
- Duties included assisting the Broker/ Owner in setting up a new RE/MAX franchise, organizing front office, writing company policies manual, hiring and interviewing office staff and managing agents
- I also assisted with creating office procedures along with recruiting and hiring sales agent and training, Real estate sales, marketing and listing properties
- I also have experience contracting for several REO companies providing CMA and BPO and cost analysis for repairs and providing marketing strategies for REO properties
- Gayle De Hoff, Owner-Principal
Executive Assistant / Sales Agent
Coldwell Banker Advantage
Overland Park
03.2002 - 10.2005
- Company Overview: Karen Bergin Owner/Broker
- Duties included but not limited to showing buyers and listing properties, writing contracts, inspections, closings and advertising
- Our team earning top honors for sales 3 years in a row with volume of 15M+
- CMAs and BPO for Cendant Relocation and Coldwell Banker Relocation as well as REO companies responsible for weekly property inspections and finding and managing contractors to perform repairs on inventory properties, weekly reporting to the relocation companies as well as aggressively and successfully negotiating contracts, inspection and repairs and following the sales process through until closing
- Karen Bergin Owner/Broker
Licensed Real Estate Agent
Crown Realty
Louisburg
- Licensed Real Estate Agent and assistant to the branch broker, showing and selling property, negotiating contracts, weekly and monthly property inspections, drive by reports and occupancy status reports, evictions, cash for keys, one of the largest REO teams in Kansas and Missouri with a typical inventory of 90+ homes in redemption and various stages of foreclosure and marketing
- Also, interior and exterior condition reports and photos, BPO photos and price comparable for various banks
- I have sold over 500 REO properties in the last 11 years being one of the largest Freddie Mac vendors in the area
- We also have performed work for Department of Veteran Affairs and HUD from the assignment of an asset following them through the redemption period, the eviction, the trash out and sales cleaning to marketing and to the close of escrow
- I am very knowledgeable of real estate law as well as eviction laws and processes
- I have dealt one on one with the former owners, sheriff’s deputies performing the eviction and overseeing the lock out
Education
Kansas And Missouri Real Estate License - Realtor
Career Education Systems
Kansas City, MO01-1999
GRADUATE -
BLUE VALLEY HIGH SCHOOL
01.1989
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Heartland MLS
- Customer Service/ Complaints
- Certified Sales Trainer and Recruiting
- Internet
- Multi Line phone System
- Collections
- Supervising Agents/Contractors
- Organization and Prioritizing
- Sales Contract Writing and Negotiating
- 10 key
- Phone etiquette
- Service-oriented self-starter
- File management
- Technical troubleshooting
- Team collaboration
- Warranty claims
- CRM software
- Data entry
- Inbound customer service
- Reliability and punctuality
- Customer relationship management (CRM)
- Decision-making
- Complaint handling
- Multitasking and organization
- Exemplary work ethic
- Call center experience
- Customer complaint resolution
- Call flow maximization
- Documentation and reporting
- Problem resolution
- Outstanding communication skills
- Verbal and written communication
- Conflict resolution
Accomplishments
- Newcomer of the year
- Top Producer in 10th percentile company wide
- Multi Million Dollor Producer
Timeline
Customer Service Agent
GE Money Bank
10.2007 - 03.2010
Real Estate Agent/ Sales
RE/MAX Partners
10.2005 - 11.2009
Executive Assistant / Sales Agent
Coldwell Banker Advantage
03.2002 - 10.2005
Licensed Real Estate Agent
Crown Realty
Kansas And Missouri Real Estate License - Realtor
Career Education Systems
GRADUATE -
BLUE VALLEY HIGH SCHOOL
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