Summary
Overview
Work History
Education
Skills
Timeline
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BETSY CROOM

Austin,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in fast past industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Stitch Fix
Austin, TX
03.2018 - 03.2023
  • Build rapport with our clients while using kind, bright and goal-oriented behavior.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed high-volume of inbound and outbound customer calls as well as chat feature.
  • Reviewed files, records and other obtained documents to respond to customer requests in a timely manner.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Worked closely with lead trainers and recruiting department to choose qualified applicants for positions.

Film Intern

Austin Film Society
Austin, TX
01.2017 - 12.2017
  • Edited completed work to adjust sound, video quality and run time.
  • Met project deadlines consistently by working effectively with team members and staying on top of milestone schedules.
  • Compiled content from various sources to recreate theatrical trailers.
  • Interviewed guests and filmed segments, which would be used in nightly news stories.
  • Responsible for running errands in a timely manner and

Food Runner

Alamo Drafthouse
Austin , TX
04.2017 - 11.2017
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

Education

Bachelors of Arts and - Science: Sociology

University of North Texas
05.2010

Skills

  • Written and oral communication
  • Creativity and problem solving
  • Multitasking
  • Prioritizing task
  • Public Speaking
  • Time Management
  • Conflict Resolution
  • Relationship Building
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Salesforce CRM
  • Microsoft Office
  • LiveChat Messaging
  • Teamwork and Collaboration
  • MS Office
  • Microsoft Office Suite

Timeline

Customer Service Agent

Stitch Fix
03.2018 - 03.2023

Food Runner

Alamo Drafthouse
04.2017 - 11.2017

Film Intern

Austin Film Society
01.2017 - 12.2017

Bachelors of Arts and - Science: Sociology

University of North Texas

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