Mariely Dileyxi Laws Morla
San Mateo,CA
Summary
Dynamic customer service professional with experience at Iberia, adept at resolving issues and promoting products. Recognized for effective communication and a friendly demeanor, I excel in identifying customer needs and driving satisfaction. Proven teamwork skills from my internship at TVO enhance my ability to achieve objectives collaboratively.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Iberia
La Romana, La Romana
01.2022 - 09.2023
- Resolving customer issues regarding the products and services they purchased.
- Promoting and selling additional products and services.
- Identifying and addressing customer needs in a timely manner.
- Analyzing customer needs and preferences.
Audiovisual Internship Student
TVO
Dominican Republic, La Romana
01.2022 - 05.2022
- Control Master.
- Development of projects and programs.
Efficient completion of assigned tasks. - Teamwork to facilitate the achievement of objectives.
- Use of computers and technological systems.
- Execution of the learning practice plan.
- Practical application and execution of the theoretical skills developed.
- Search and compilation of requested information.
Education
Degree in production and direction of audiovisuals - Communication
Calasanz san Eduardo
Dominican RepublicSkills
- Customer service
- Teamwork
- Friendly and positive attitude
- Customer focus
- Friendly and professional manner
- Organizational skills
- Effective communication
- Call handling
- Excellent written and oral communication
Mariely D. Laws 650-629-4113
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Agent
Iberia
01.2022 - 09.2023
Audiovisual Internship Student
TVO
01.2022 - 05.2022
Degree in production and direction of audiovisuals - Communication
Calasanz san Eduardo
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