Taleia Hopkins
Customer Service Representative
Charlotte,North Carolina
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Agent
American Airlines
Charlotte, NC
09.2021 - Current
- Provide passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verify identification and travel documents to efficiently board passengers for on-time departure.
- Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Promoted to CSC within first 6 months.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Claims Call Center Specialist I
National General Insurance
Charlotte, NC
05.2020 - 09.2021
- Interviewed policyholders to verify information and obtain additional details.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Promoted to CCSII within first 90 days.
Benefit Verification Specialist
AmerisourceBergen
Fort Mill, SC
09.2017 - 05.2020
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with Patient Access department to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Education
Associate of Science -
Central Piedmont Community College
Charlotte, NC 08.2021 - Current
High School Diploma -
North Rowan High School
Spencer, NC 08.2011 - 06.2015
Skills
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Agent
American Airlines
09.2021 - Current
Associate of Science -
Central Piedmont Community College
08.2021 - Current
Claims Call Center Specialist I
National General Insurance
05.2020 - 09.2021
Benefit Verification Specialist
AmerisourceBergen
09.2017 - 05.2020
High School Diploma -
North Rowan High School
08.2011 - 06.2015
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