Taleia Hopkins
Customer Service Representative
Charlotte,North Carolina
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Agent
American Airlines
Charlotte, NC
09.2021 - Current
- Provide passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verify identification and travel documents to efficiently board passengers for on-time departure.
- Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Promoted to CSC within first 6 months.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Claims Call Center Specialist I
National General Insurance
Charlotte, NC
05.2020 - 09.2021
- Interviewed policyholders to verify information and obtain additional details.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Promoted to CCSII within first 90 days.
Benefit Verification Specialist
AmerisourceBergen
Fort Mill, SC
09.2017 - 05.2020
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with Patient Access department to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Education
Associate of Science -
Central Piedmont Community College
Charlotte, NC 08.2021 - Current
High School Diploma -
North Rowan High School
Spencer, NC 08.2011 - 06.2015
Skills
Documentation and reporting
Complaint resolution
Outstanding communication skills
Creative problem solving
Inbound and outbound calling
Excellent written and oral communication
Training and mentoring
Microsoft Office Suite proficiency
Exemplary work ethic
Empathetic and genuine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Agent
American Airlines
09.2021 - Current
Associate of Science -
Central Piedmont Community College
08.2021 - Current
Claims Call Center Specialist I
National General Insurance
05.2020 - 09.2021
Benefit Verification Specialist
AmerisourceBergen
09.2017 - 05.2020
High School Diploma -
North Rowan High School
08.2011 - 06.2015