Jessica Neal
Gilbert,AZ
Summary
Dynamic and adaptable professional with a proven track record at Revel, excelling in client relationship building and emergency preparedness ensuring flawless event execution. Demonstrated exceptional organization and creativity across roles, enhancing customer satisfaction and team efficiency. Skilled in critical thinking and clear communication, contributing to positive outcomes and client loyalty.
Overview
3
3
years of professional experience
Work History
Wedding Planner Assistant
Revel
Scottsdale, AZ
04.2024 - Current
- Provided personalized attention to clients' needs, fostering trust and loyalty towards the company''s services.
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
- Contributed to successful events by anticipating potential issues and proactively developing contingency plans to address them.
- Contributed to a positive work environment by maintaining a proactive attitude and strong organizational skills.
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
Barista
Coffee Rush
Gilbert, AZ
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Baker
Beards Papa
San Tan Valley, AZ
07.2022 - 03.2023
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
Crew Member
Chipotle
Flagstaff, AZ And San Tan Valley, AZ
01.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Communications
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Arete Preparatory Academy
Gilbert, AZ05.2021
Skills
- Client Relationship Building
- Exceptional organization
- Guest Management
- Detail Oriented
- Emergency Preparedness
- Time Management
- Creativity and Adaptability
- Critical Thinking
Timeline
Wedding Planner Assistant
Revel
04.2024 - Current
Barista
Coffee Rush
03.2023 - Current
Baker
Beards Papa
07.2022 - 03.2023
Crew Member
Chipotle
01.2021 - 02.2022
Communications
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Arete Preparatory Academy