April Russell

• Assisted Wedding Planner with all inquiries and requests, ensuring smooth event execution.
• Provided personalized attention to clients'' needs, fostering trust and loyalty towards the company''s services.
• Collaborated with team members to address any issues promptly and effectively.
• Enhanced client satisfaction by providing exceptional day-of-event wedding planning assistance and support.
• Supported setup and breakdown of event spaces, maintaining organization and cleanliness.

• Fostering positive relationships with customers and members by providing professional and friendly service, promoting merchandise and wines to encourage repeat business and enhance customer experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and balancing night register upon closing.
• Collaborated and provided clear communication with team members to achieve daily sales targets, having knowledge of current sales promotions and product features to improve store performance.
• Organized racks and shelves, maintaining cleanliness of store to maximize visual appeal.
• Assisted creating memorable guest experiences in set up and organization of weekly wine tasting events and club member celebrations, pouring wines, preparing, and serving food.
• Educating guests with knowledge of the tasting rooms wine varieties, history of the wine and wine maker, pouring wines, and preparing food.

• Enhancing member retention by providing excellent customer service and addressing concerns and requests over the phone, in person, or by email while managing the club.
• Responsible for and executed in a professional manner, new club member enrollment, effectively handling money and card transactions, and use of MS office applications.
• Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
• Provided assistance in proper use of gym equipment and fitness techniques, as well as, consistently maintaining a clean environment to ensure safety and wellness.

• Enforced local laws and regulations through effective patrolling and monitoring activities.

Responded promptly to emergency calls, ensuring public safety and incident resolution providing necessary First Aid and making arrests.

• Conducted thorough investigations, collecting evidence, interviewing witnesses to support cases and testifying in court.
• Collaborated with community organizations to enhance public relations and crime prevention initiatives.
• Conducted public presentations on topics like personal safety and crime prevention measures building trust between police force and campus community.
• Enhanced productivity by conducting new hire interviews, training and supervising new officers, as well as, evaluating performances.
• Dispatching, answering 911 calls, answering multiple phones lines while using CAD system.