Jessica Near
South Charleston,OH
Summary
Diligent with strong background in client relations and customer service. Successfully managed client accounts and resolved issues to enhance client satisfaction. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Technical Client Representative
Vitu
Agoura Hills, CA
01.2025 - 04.2026
- Delivered exceptional client support by addressing inquiries and resolving issues promptly to enhance satisfaction.
- Coordinated cross-functional communication to streamline processes and improve client experience across multiple touchpoints.
- Managed case triage effectively, prioritizing requests based on urgency to ensure timely resolutions for clients.
- Directed follow-up procedures with clients, fostering relationships that promote loyalty and ongoing engagement with services.
Client Advocate Team
Cox Automotive
Wilmington, OH
12.2019 - 01.2025
- I worked daily by answering phone calls for clients to assist with any issues they are having. I also tri-age cases sent by clients to have their requests completed as needed.
- **Maintained accurate records of client interactions, ensuring compliance with internal data management policies.**
Seamstress
Willow Wood
01.2017 - 01.2019
- I worked for a company and assisted in sewing sleeves for prosthetics.
Medical Records Department
Berger Hospital
01.2014 - 01.2017
- I collected and logged all the daily records completed by the doctors for the patients. I also worked with the doctors to ensure all their papers were signed as needed.
Education
Associates Degree - Medical Records
DeVry University
01-2014
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Goal oriented
- CRM software
- Teamwork and collaboration
- Attention to detail
- Time management
- Excellent communication
- Multitasking Abilities
- Client documentation
Timeline
Technical Client Representative
Vitu
01.2025 - 04.2026
Client Advocate Team
Cox Automotive
12.2019 - 01.2025
Seamstress
Willow Wood
01.2017 - 01.2019
Medical Records Department
Berger Hospital
01.2014 - 01.2017
Associates Degree - Medical Records
DeVry University