Jessica Nelson
Camp Wood,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
8
8
years of professional experience
Work History
Cashier
Camp Wood Get-N-Go
Camp Wood, TX
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
Supervising Manager
Cedar Hills Geriatric Center
Camp Wood, TX
06.2022 - 12.2023
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Facilitated weekly meetings with staff to discuss progress on projects and goals.
- Conducted regular performance evaluations for all employees under supervision.
- Provided guidance to new hires during onboarding process.
- Developed training plans for staff members in order to enhance their skillsets and knowledge base related to their job role.
- Developed and led process improvements to optimize operations and reduce costs.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Clerk
United States Postal Service, USPS
Barksdale, TX
09.2015 - 05.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
GED -
Southwest TX Junior College
Uvalde, TX09-2006
Timeline
Cashier
Camp Wood Get-N-Go
10.2023 - Current
Supervising Manager
Cedar Hills Geriatric Center
06.2022 - 12.2023
Clerk
United States Postal Service, USPS
09.2015 - 05.2020
GED -
Southwest TX Junior College