Jessica Newkirk
Osawatomie,Kansas
Summary
Capable Manager with significant background in customer service and data entry over 16-year career. Diligently complete in-depth assessments to support requirements with streamlined, logical systems. Decisive leader with strong customer service skills and data-driven approach.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
Price Chopper Pharmacy
Spring Hill, KS
08.2021 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and measured medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Worked as part of a team to average 250 prescription fills per day.
Para Educator
Woodcreek Middle School
SPRING HILL, Kansas
09.2020 - 05.2021
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted 5 students daily, helping to increase their grades by 10% on average.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Performed one on one tutoring with students to increase their understanding of subject matter.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Established effective coping mechanisms and redirections for students to improve their ability to remain in general classrooms.
Store Manager
Edible Arrangements
Overland Park, Kansas
01.2020 - 09.2020
- Managed two teams of 6 employees between 2 stores.
- Increased sales by 15% through excellent customer service and superior quality control on orders leaving my store.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Stay at Home Mom
My Son
Osawatomie, Kansas
11.2018 - 01.2020
- Oversaw day-to-day activities of our home.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certificate of Completion - Massage Therapy
Pinnacle Career Institute
Lawrence, KSNo Degree -
Independence Community College
Independence, KSSkills
- Regulatory Compliance
- Patient Profile Setup
- Prioritization and Organization
- Proficient in Microsoft Office Suite
- Written and oral communication
- Documentation and reporting
- Flexible and Adaptable
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Data Entry
- Multitasking Abilities
Timeline
Pharmacy Technician Trainee
Price Chopper Pharmacy
08.2021 - Current
Para Educator
Woodcreek Middle School
09.2020 - 05.2021
Store Manager
Edible Arrangements
01.2020 - 09.2020
Stay at Home Mom
My Son
11.2018 - 01.2020
Certificate of Completion - Massage Therapy
Pinnacle Career Institute
No Degree -
Independence Community College