Open To Work
Jessica Newman
Las Vegas,NV
Summary
English major skilled in written communication and adept at managing complex information with precision. Proven ability to learn new systems swiftly, maintain organization, and support team operations effectively. Demonstrates a steady approach to administrative tasks with interest in publishing, editorial support, and library services.
Overview
10
10
years of professional experience
Work History
Claims Service Representative
Preferred Employers Insurance
Henderson, Nevada
06.2023 - Current
- Support adjusters and attorneys by preparing, organizing, and sending legal and medical documentation to vendors, hearing offices, and state agencies across multiple jurisdictions, facilitating timely case resolutions.
- Manage a high volume of case-related tasks, ensuring all filings meet strict deadlines and comply with state-specific requirements.
- Coordinate medical evaluations and communicate with external offices to schedule appointments and obtain necessary records, ensuring compliance with case timelines.
- Maintain accurate, detailed documentation within internal systems, consistently achieving 100% audit scores.
- Serve as a knowledgeable resource on team processes and multi-state procedures, assisting coworkers informally while maintaining an independent workflow.
- Contribute to team projects and process improvements by applying strong organization, adaptability, and attention to detail, enhancing overall team efficiency.
Insurance Customer Service Representative
CSAA Insurance Group
Las Vegas, Nevada
06.2021 - 06.2023
- Assisted customers with policy updates, payments, and inquiries, ensuring accuracy and compliance with insurance guidelines to enhance customer experience.
- Mastered insurance systems and procedures, proficiently navigating multiple platforms to efficiently resolve customer needs.
- Maintained professionalism and empathy during high-stress interactions, contributing to customer retention and satisfaction.
- Managed time effectively in a remote environment, consistently meeting performance expectations while providing reliable support.
Restaurant Team Member
Buffalo Wild Wings
Las Vegas, Nevada
10.2017 - 06.2021
- Managed high-volume dining room operations, coordinating seating, bussing, and food running to maintain smooth service flow.
- Earned promotion to cashier through consistent reliability, excellent customer service, and quick adaptation to new responsibilities.
- Built positive relationships with coworkers and leadership, becoming a trusted team member known for consistency and professionalism.
- Provided efficient takeout service, handling orders, payments, and customer concerns with accuracy and calm communication.
- Anticipated needs of servers and kitchen staff while maintaining organized, clean work environment to facilitate smooth operations.
- Managed competing priorities in fast-paced environment, demonstrating effective multitasking and strong organizational skills.
Retail Sales Associate
Payless Shoes
Las Vegas, Nevada
08.2016 - 10.2017
- Delivered friendly, efficient customer service, enhancing customer satisfaction in fast-paced retail environment.
- Processed transactions accurately while ensuring workspace remained clean and organized for optimal customer experience.
- Mastered store systems rapidly and assisted team operations during management transitions to maintain service continuity.
Education
Bachelor of Arts - English Literature
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- High accuracy in data entry
- Document management
- Workflow coordination
- Administrative operations
- Proficient in multiple systems
- Time management
- Quick learner of new systems
- Practical problem solving
- Detail-oriented and thorough
- Strong written communication
- Self-directed and dependable team player
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$20/hr - $1000/hrTimeline
Claims Service Representative
Preferred Employers Insurance
06.2023 - Current
Insurance Customer Service Representative
CSAA Insurance Group
06.2021 - 06.2023
Restaurant Team Member
Buffalo Wild Wings
10.2017 - 06.2021
Retail Sales Associate
Payless Shoes
08.2016 - 10.2017
Bachelor of Arts - English Literature
Southern New Hampshire University