Jessica Newton
Glenshaw,PA
Summary
Detail-orientated with strong analytical skills and a proven ability to troubleshoot complex problems. Excellent communicator and team player, adept at learning new technologies quickly. Committed to continuous improvement and enhancing organizational efficiency through effective solutions and proactive strategies.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
PNC Bank
05.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
IT Intern
ELG Metals
05.2022 - 08.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported helpdesk with tickets and helping to successfully resolve internal team issues quickly.
- Built hardware components including computers to deploy to internal employees.
- Troubleshoot issues that members of the internal team were having and escalating issues when necessary.
Cashier
Whole Foods Market Inc
04.2018 - 03.2019
- Assisted 50+ customers daily with various customer service needs.
- Collaborated with a team of 4-8 cashiers offering assistance during busy times.
- Manages inventory sales and directed support staff to assist customers when needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cyber Security Bootcamp
TEKsystems
Online01.2023
Bachelor of Science - Cyber Forensics And Information Security
Robert Morris University
Coraopolis, PA12.2022
Skills
- Data Analysis
- Fraud Prevention/Detection
- Critical Thinking
- Punctual
- Problem-Solving
- Adaptability
- Multitasking
- Attention to Detail
- Organized
- Team Collaboration
Timeline
Fraud Analyst
PNC Bank
05.2023 - Current
IT Intern
ELG Metals
05.2022 - 08.2022
Cashier
Whole Foods Market Inc
04.2018 - 03.2019
Cyber Security Bootcamp
TEKsystems
Bachelor of Science - Cyber Forensics And Information Security
Robert Morris University