Jessica Nielsen
Van Alstyne,TX
Summary
Results-driven supervisor with over four years of management experience and more than five years in law enforcement, collaborating effectively with State and Federal agencies. Recognized for diplomatic skills and a strong ability to navigate sensitive issues with professionalism and discretion. Highly organized and self-motivated, with proven proficiency in leveraging technology to enhance operational efficiency. Eager to apply extensive supervisory experience and comprehensive law enforcement knowledge in a challenging case management or law enforcement role, supported by a Bachelor's degree in Criminal Justice.
Overview
11
11
years of professional experience
Work History
Juvenile Supervision Officer
Grayson County Juvenile Services
Denison, TX
12.2022 - Current
- Supervised daily activities and behavior of juvenile residents in structured environments.
- Implemented individualized treatment plans, ensuring adherence to established guidelines.
- Collaborated with multidisciplinary teams to address the needs of at-risk youth.
- Conducted assessments to evaluate progress and adjust interventions as necessary.
- Developed and facilitated educational programs promoting social skills and conflict resolution.
- Trained and mentored new staff on policies, procedures, and best practices in juvenile supervision.
- Monitored compliance with court orders, documenting incidents and maintaining accurate records.
- Led crisis intervention efforts, effectively de-escalating conflicts among residents to maintain safety.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Organized and led workshops for residents on topics such as anger management, conflict resolution, and goal setting to promote personal growth.
- Supervised recreational activities that fostered camaraderie among peers while promoting physical health and wellbeing.
Assistant Manager
Famous Footwear
Sherman, Texas
09.2021 - 09.2022
- Managed both supervisors and associates by setting goals
- Motivate store associates to meet and exceed set goals
- Maintain records of transactions and goals to report to store manager
- Oversee proper running of store
- Utilize and execute safety protocols for the store
- Led team in achieving sales targets through strategic merchandising and inventory management.
- Developed training programs to enhance staff performance and customer service excellence.
- Analyzed sales data to identify trends, optimizing product placement and promotions.
- Mentored new employees, fostering a collaborative work environment and promoting professional growth.
- Managed scheduling and payroll, ensuring accurate staffing levels for peak business hours.
Assistant Store Manager
Carters
Sherman, Texas
01.2019 - 09.2021
- Handled weekly schedules according to payroll policies
- Reorganized the sales floor to company demand
- Assisted with the recruitment and training of new associates
- Transitioned to store management duties in between the hiring of a new store manager
- Handled customer complaints and theft
- Trained and mentored staff, fostering a collaborative team environment.
- Supervised daily operations to enhance store efficiency and customer satisfaction.
Correctional Officer
Fannin County Jail
Bonham, Texas, United States
09.2015 - 07.2018
- Book in and out inmates from the jail
- Oversee that paperwork and inmate files are completed to state or federal guidelines
- Assign inmates to designated living space
- Ensure work area and equipment safety procedures are followed
- Orient inmates to program protocols, work requirements and expectations
- Handled inmate transportation out of jail to various facilities
- Dealt with other law enforcement agencies as it pertained to the inmates
- Collaborated with law enforcement to manage incidents and respond to emergencies.
- Trained new staff on operational procedures and safety protocols effectively.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, Texas, United States05-2022
Associates Degree - undefined
Grayson College
Denison, Texas, United States05-2014
Skills
- Recruitment
- Lockout/Tagout
- Safety Procedures
- Payroll
- Highly Organized
- Problem Solving
- Youth counseling
- Family engagement
- Suicide prevention
- Restorative justice practices
- Mental health assessment
- Exceptional oral communication skills
LANGUAGES
English - Fluent
Timeline
Juvenile Supervision Officer
Grayson County Juvenile Services
12.2022 - Current
Assistant Manager
Famous Footwear
09.2021 - 09.2022
Assistant Store Manager
Carters
01.2019 - 09.2021
Correctional Officer
Fannin County Jail
09.2015 - 07.2018
Associates Degree - undefined
Grayson College
Bachelor of Science - Criminal Justice
Sam Houston State University