Jessica Nielsen
Maple Grove
Summary
Detail-oriented professional with extensive experience in financial management and client support. Proven track record of streamlining processes and enhancing customer satisfaction through exceptional communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Founder/Owner/Operator
Clays Bar and Grill
Rockford
11.2022 - Current
- Managed daily financial operations, ensuring accurate payment processing, timely deposits, and comprehensive reconciliation and reporting
- Maintain accurate financial records while ensuring timely balancing of accounts
- Resolve payment discrepancies and work with vendors to maintain accurate records
- Oversaw administrative functions, coordinating scheduling, payroll, and customer service to enhance overall operational efficiency
- Developed procedures that improved operational accuracy and organization, streamlining workflow and enhancing service delivery
Bartender
Scoops Pub
Coon Rapids
11.2000 - 11.2022
- Managed high volume cash and credit card transactions with exceptional accuracy
- Balanced cash drawers and accurately reconciled daily sales reports to ensure financial integrity
- Greeted customers and delivered exceptional service to enhance guest experience
- Resolved customer concerns professionally and efficiently
- Demonstrated reliability and attention to detail in a fast-paced environment
- Built strong relationships with coworkers through clear and effective communication
Client Service Specialist
American Preclinical Services, APS
Coon Rapids
04.2021 - 05.2022
- Delivered client support through effective communication and problem-solving, enhancing client satisfaction.
- Coordinated interdepartmental communication to ensure timely completion of client requests, improving response times.
- Facilitated onboarding for new clients, creating a smooth transition experience that fostered long-term relationships.
- Assisted in the development of training materials for new team members.
Education
GED -
Edison Senior High School
Minneapolis, MN06-1994
Some College (No Degree) - Business Management
Hennepin Technical College
Minneapolis, MNSkills
- Financial management and cash flow
- Payment reconciliation and cash handling
- Operational efficiency and workflow
- Business development
- Customer relationship management
- Client support and multitasking
- Detail orientation
Timeline
Founder/Owner/Operator
Clays Bar and Grill
11.2022 - Current
Client Service Specialist
American Preclinical Services, APS
04.2021 - 05.2022
Bartender
Scoops Pub
11.2000 - 11.2022
GED -
Edison Senior High School
Some College (No Degree) - Business Management
Hennepin Technical College