Jessica Joyner
Nashville,NC
Summary
Knowledgeable Community Paramedic Program Coordinator with solid foundation in emergency medical services and community health. Successfully developed and implemented community outreach programs, improving patient outcomes and access to care. Demonstrated proficiency in emergency response and patient assessment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Paramedic Program Coordinator
Nash County EMS
04.2023 - Current
- Increased patient satisfaction rates by providing compassionate care tailored to meet the unique needs of diverse populations within the community.
- Improved community health by conducting home visits, assessments, and interventions for high-risk patients.
- Promoted public safety through participation in community outreach programs and events focused on preventative healthcare measures.
- Facilitated effective communication between patients, families, physicians, nurses, and other healthcare professionals to ensure seamless continuity of care.
- Contributed to an improved quality of life for chronically ill patients through regular monitoring, medication management assistance, and referral to appropriate support services.
- Conducted public education sessions on topics such as CPR, first aid, and opioid overdose prevention to empower community members with lifesaving knowledge.
- Enhanced emergency response capabilities by maintaining accurate records of call data and participating in after-action reviews to identify areas for improvement.
- Promoted public safety through participation in community outreach programs and events focused on preventative healthcare measures.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the social, emotional, and medical needs of patients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Community Paramedic
Nash County EMS
07.2006 - 04.2023
- Served as a reliable liaison between primary care providers and specialty services for efficient coordination of necessary diagnostic tests or treatments for complex cases.
- Mentored new paramedics to enhance their clinical skills, knowledge of policies, and understanding of community resources available for patient support.
- Increased patient satisfaction rates by providing compassionate care tailored to meet the unique needs of diverse populations within the community.
- Supported disaster preparedness efforts by participating in multi-agency drills simulating various emergency scenarios involving mass casualties or hazardous materials incidents.
- Evaluated patient progress with regular follow-ups, adjusting care plans as needed to achieve optimal health outcomes.
- Improved community health by conducting home visits, assessments, and interventions for high-risk patients.
- Facilitated effective communication between patients, families, physicians, nurses, and other healthcare professionals to ensure seamless continuity of care.
- Enhanced emergency response capabilities by maintaining accurate records of call data and participating in after-action reviews to identify areas for improvement.
- Enhanced patient care by developing individualized treatment plans and providing timely follow-up consultations.
- Contributed to an improved quality of life for chronically ill patients through regular monitoring, medication management assistance, and referral to appropriate support services.
- Maintained strict adherence to confidentiality requirements and HIPAA regulations while managing sensitive patient information throughout all aspects of care delivery.
- Provided vital assistance during the COVID-19 pandemic, including conducting mobile testing and administering vaccinations in vulnerable communities.
- Reduced hospital readmissions by collaborating with healthcare providers to identify at-risk patients and provide preventive care.
- Streamlined emergency response times by optimizing communication between paramedics, dispatchers, and healthcare facilities during critical incidents.
- Participated in quality improvement initiatives aimed at refining protocols, policies, and procedures within the community paramedicine program.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the social, emotional, and medical needs of patients.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Transferred patients safely and securely to medical facilities for continued care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
Paramedic/Station Officer
Nash County EMS
01.2014 - 09.2018
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Transferred patients safely and securely to medical facilities for continued care.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Paramedic
Nash County EMS
07.2006 - 01.2017
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.
- Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Performed thorough vehicle inspections before and after shifts to maintain operational readiness and ensure compliance with state regulations.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
Education
Bachelor of Science - Emergency Medical Science with Health Management Concentration
Western Carolina University
Cullowhee, NC 05.2024
Associate of Applied Science - Emergency Medical Science
Nash Community College
Rocky Mount, NC 01.2020
Skills
- Professionalism
- Patient Advocacy
- Time management abilities
- Adaptability
- Community Outreach
- Disaster Response
- Vaccine administration
- Public health advocacy
- Community health education
- Critical decision-making skills
- Medical data acquisition
- Lifesaving measures
References
- David Talbot, Battalion Chief, Nash County EMS, 252-885-2554
- Lee Davenport, Battalion Chief, Nash County EMS, 252-469-7552
- Celeste Johnson, Friend, 252-813-1436
Certification
- State Paramedic License- NC Department of Health or equivalent state agency.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid
- PALS
Timeline
Community Paramedic Program Coordinator
Nash County EMS
04.2023 - Current
Paramedic/Station Officer
Nash County EMS
01.2014 - 09.2018
Paramedic
Nash County EMS
07.2006 - 01.2017
Community Paramedic
Nash County EMS
07.2006 - 04.2023
Bachelor of Science - Emergency Medical Science with Health Management Concentration
Western Carolina University
Associate of Applied Science - Emergency Medical Science
Nash Community College
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