JESSICA NORRIS
Middlesex,NC
Summary
Motivated sales associate and support experienced professional looking to further their career.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
20
20
years of professional experience
Work History
Client/Channel Success Manager II
Shift4 Payments
04.2018 - Current
- Review and analyze prospective clients credit card processing statements
- Set up new and converting merchant clients with merchant processing accounts
- Handle POS orders from start of order to installation for partners and internal reps
- Program menus on SkyTab POS systems and conduct menu presentations
- Top Gun Award recipient in 2023 for employee excellence
Bankcard Commercial Support Manager
BB&T
04.2015 - 03.2018
- Manage large client relationships and any implementation needed
- Conducted yearly rate reviews of merchant processing clients
- Assisted sales consultants in their sale process to book new clients
- Trained all new hire Merchant Sales Consultants and helped updated and maintain the merchant sales training handbook
Merchant Services Inside Sales Consultant
BB&T
05.2007 - 04.2015
- Reached out to new and existing bank clients to establish merchant services accounts
- Assisted in programming equipment and implementing software solutions for processing
- Exceeded all sales goals
Customer Service Representative
BB&T
12.2004 - 05.2007
- Worked in the Merchant Services Call Center assisting existing merchant services clients with terminal issues, statement questions and account changes
- Worked on several calling projects to assist with Amex roll out and activation request
Education
HIGH SCHOOL DIPLOMA -
SOUTHERN NASH SENIOR HIGH
05.2001
Skills
- Merchant services industry
- Microsoft Office
- Excel
- Outlook
- Access
- Salesforce
- PowerPoint
- Customer oriented
- TSYS
- Back end processors
Accomplishments
- 2023 Top Gun Award winner
- Certified Merchant Sales Consultant
Timeline
Client/Channel Success Manager II
Shift4 Payments
04.2018 - Current
Bankcard Commercial Support Manager
BB&T
04.2015 - 03.2018
Merchant Services Inside Sales Consultant
BB&T
05.2007 - 04.2015
Customer Service Representative
BB&T
12.2004 - 05.2007
HIGH SCHOOL DIPLOMA -
SOUTHERN NASH SENIOR HIGH