Jessica Norris
Wilmington,DE
Summary
Caring, enthusiastic, organized, team oriented Certified Athletic Trainer with experience in sports medicine, outpatient physical therapy rehabilitation, and orthopaedics. Adept at providing individualized and comprehensive care in busy environment. Pursuing a position as a medical assistant/surgical scheduler in a busy healthcare organization where a positive personality and a vast understanding of various injuries, rehabilitation protocols, insurance authorizations and surgical scheduling is highly sought.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Durable Medical Equipment Technician
Delaware Orthopaedic Specialists P.A
Newark, Delaware
03.2025 - Current
- Obtained authorizations for Durable Medical Equipment from multiple payers.
- Acquired authorizations for Durable Medical Equipment from Workers' Compensation and Auto Insurance adjusters.
- Verified patient insurance benefits to confirm coverage eligibility.
Medical Assistant/Surgical Scheduler
Delaware Orthopaedic Specialists P.A
Wilmington, Delaware
08.2020 - 07.2023
- Scheduled surgeries using electronic medical record systems, optimizing patient flow and resource allocation.
- Coordinated pre-operative instructions, ensuring patients were well-informed about arrival times and procedures.
- Facilitated patient examinations and procedures by assisting healthcare providers.
- Assisted physicians with patient care by taking vital signs and histories.
- Documented patient health information accurately, supporting comprehensive record-keeping and continuity of care.
- Educated patients on treatment plans and medication usage to promote compliance.
- Responded to patient inquiries with clear communication and support.
- Managed medical records and liaised with insurance representatives for authorization.
Clinical Athletic Trainer
ATI Physical Therapy
Wilmington, DE
08.2013 - 08.2020
- Collaborated with physical therapists to enhance patient care outcomes.
- Administered manual therapeutic interventions, including soft tissue and joint mobilization, to enhance outcomes.
- Responded to patient inquiries promptly via email, phone, and in person to ensure satisfaction.
- Scheduled patient appointments efficiently to minimize wait times.
- Documented prognosis, treatment plans, responses, and progress in patient charts.
- Supervised patients during therapeutic exercises to ensure safety and effectiveness.
- Developed individualized home exercise programs for outpatient therapy to promote health and wellness.
- Executed aquatic therapeutic exercises and conducted Biodex testing to support rehabilitation goals.
Outreach Athletic Trainer
ATI Physical Therapy
Wilmington, DE
08.2002 - 08.2013
- On site medical coverage for all sports teams.
- Evaluate/treat and document athletic injuries.
- Administer pre season IMPACT testing
- Consulted with specialists and referred student athletes for more advanced support based on individual needs.
- Helped to design fitness and conditioning programs for student-athletes.
- Improved operations by working with team members, coaches,administrators and parents to find workable solutions.
- Provided excellent service and attention to student athletes (and their parents) when face-to-face or through phone conversations.
- Conducted inventory of athletic training supplies and medical equipment to ensure availability.
- Earned reputation for good attendance and hard work.
Education
Bachelor of Science - Sports Medicine-Athletic Training
Lynchburg College
Lynchburg, VA05-1999
Skills
- Electronic medical records proficiency
- Outpatient therapy expertise
- Empathy and patience
- Range of motion exercises
- Soft tissue mobilization
- Concussion rehabilitation
- Aquatic therapy techniques
- Progress reporting
- Injury prevention strategies
- Equipment management
- Inventory oversight
- Biodex testing skills
- Problem-solving abilities
- Microsoft Office and EMR systems proficiency
- Organizational skills
- Team collaboration
Certification
Certified Athletic Trainer
Timeline
Durable Medical Equipment Technician
Delaware Orthopaedic Specialists P.A
03.2025 - Current
Medical Assistant/Surgical Scheduler
Delaware Orthopaedic Specialists P.A
08.2020 - 07.2023
Clinical Athletic Trainer
ATI Physical Therapy
08.2013 - 08.2020
Outreach Athletic Trainer
ATI Physical Therapy
08.2002 - 08.2013
Bachelor of Science - Sports Medicine-Athletic Training
Lynchburg College