Sharon Masters
San Jose,CA
Summary
Committed Durable Medical Equipment Technician with over 14 years of expertise in patient education and technical support.
Overview
14
14
years of professional experience
Work History
Durable Medical Equipment Technician
SleepQuest
San Carlos, California
01.2023 - Current
- Educated patients on proper equipment usage and care procedures.
- Provided technical assistance to customers regarding use of durable medical equipment.
- Participated in regular training sessions on new products and technologies related to the field.
- Responded promptly to customer inquiries about repair services and product availability.
- Troubleshot problems with malfunctioning medical equipment and replaced defective parts as needed.
Dme Pap Technician
AdaptHealth
San Jose, California
05.2021 - 01.2023
- Operated and maintained medical equipment for patient care and safety.
- Assembled durable medical equipment for patient use and safety.
- Performed routine inspections and maintenance on equipment to ensure functionality.
- Educated patients on proper equipment usage and care procedures.
- Assisted in inventory management of medical supplies and equipment.
- Documented service records and maintenance logs for compliance purposes.
- Provided technical support to patients via phone or in-person consultations.
Pap Customer Service Specialist
AdaptHealth
San Jose, California
07.2019 - 05.2021
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints and escalated issues when necessary.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service processes.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Verified insurance eligibility through direct contact with patients and insurers.
- Utilized electronic health record systems to maintain up-to-date patient data.
- Assisted patients in understanding their insurance coverage and benefits.
- Maintained confidentiality of patient information in compliance with regulations.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Patient Care Coordinator
SleepMed Therapy Services
San Jose, CA
01.2012 - 07.2019
- Coordinated patient appointments and managed scheduling for smooth operations.
- Facilitated communication between patients and healthcare providers effectively.
- Reviewed patient records to ensure accurate information and compliance standards.
- Assisted with insurance verification and benefits explanation for patients.
- Monitored inventory of medical supplies to maintain adequate stock levels.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided administrative support for patient care staff.
Skills
- Equipment maintenance
- Customer service and support
- Technical assistance
- Patient education and training
- Data management
- Appointment scheduling
- Respiratory medical equipment
- Prior authorization processing
- Insurance terminology
- Insurance plan verification
- Insurance benefits verification
- Microsoft Word
- Teamwork and collaboration
- Self-Directed
- Multitasking Abilities
- PPE compliance
- HIPAA compliance
- Medical equipment maintenance
- Medical records management
- Work order tracking
- Route coordination
- Call center software
- Work crew dispatch
- Customer relationship management
- Dispatch protocols
- Conflict resolution
Languages
Spanish
Professional
Affiliations
On call Volunteer, Heart of the Valley
References
References available upon request.
Timeline
Durable Medical Equipment Technician
SleepQuest
01.2023 - Current
Dme Pap Technician
AdaptHealth
05.2021 - 01.2023
Pap Customer Service Specialist
AdaptHealth
07.2019 - 05.2021
Patient Care Coordinator
SleepMed Therapy Services
01.2012 - 07.2019