Jessica North
Rogersville,TN
Summary
Results-driven Credit Manager skilled in risk assessment and financial reporting. Developed effective collection strategies and strengthened customer relationships, enhancing decision-making and analytical processes. Focused on performance improvements and compliance with industry regulations in fast-paced environments. Pursuing opportunities to leverage strong customer service skills and a positive attitude.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Volunteer Firefighter
Persia Volunteer Fire Department
Rogersville, TN
12.2024 - Current
- Responded promptly to emergency calls and assessed critical situations.
- Operated firefighting equipment and maintained tools to ensure readiness for emergency response.
- Conducted fire safety inspections and educated community members on prevention strategies to enhance safety awareness.
- Participated in training drills to improve firefighting techniques and teamwork skills.
- Maintained detailed records of incidents and equipment usage to support effective response planning and resource management.
Credit Manager
Farmers Home Furniture
Rogersville, TN
11.2023 - Current
- Managed credit accounts and assessed customer creditworthiness daily.
- Coordinated with sales teams to resolve credit-related issues effectively.
- Evaluated customer payment histories to set accurate credit limits, enhancing risk management.
- Analyzed financial data to identify trends and improve decision-making processes.
- Implemented targeted collection strategies, improving recovery rates for overdue accounts.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Cultivated relationships with customers, fostering timely payments on accounts receivable.
- Ensured timely and accurate processing of all credit transactions.
- Submitted delinquent accounts to collections department or outside resources.
- Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in the company's accounting system.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Ensured compliance with national and international credit regulations and laws.
- Prepared and presented regular reports on credit risk exposure and performance to senior management.
- Enhanced customer satisfaction by providing timely and informed credit decisions.
- Managed and monitored corporate credit policies to minimize risk and ensure compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Firefighter/ Secretary
Hawkins County Emergency Management Team
Rogersville, TN
01.2021 - Current
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw staff correspondence, record tracking, and data communications to streamline office operations.
- Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
- Coordinated scheduling for emergency response meetings and training sessions to ensure team preparedness.
- Observed strict safety protocols to maintain personal and coworker safety.
- Attended trainings to maintain a wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Delivered support services during natural disasters, enhancing community response and recovery efforts.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Assisted in cleaning up hazardous materials following an incident scene.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Prepared detailed reports concerning all activities at emergency scenes.
- Checked hoses and breathing masks after fire calls to determine proper functionality.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Performed search and rescue operations in hazardous environments.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
Substitute Teacher• T1D Substitute Teacher
Rogersville City School
Rogersville, TN
06.2017 - 08.2022
- Demonstrated passion for children by creating engaging learning environments that fostered their growth and development.
- Educated individuals about innovative products, enhancing their understanding and potential impact on their lives.
- Adapted to diverse classroom settings and student personalities, ensuring a positive learning experience.
Customer Service Representative Cake Decorator
K-VA-T Food City
Rogersville, TN
04.2020 - 12.2021
- Provided exceptional customer support in a fast-paced retail environment.
- Assisted customers with product inquiries and order processing efficiently.
- Addressed customer complaints with professionalism and empathy, ensuring satisfactory resolutions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to enhance service delivery standards.
- Fostered positive customer relationships through engaging interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated point-of-sale systems to manage transactions and inventory.
Bank Teller/CSR
First Community Bank of East Tennessee
Rogersville, TN
01.2007 - 12.2010
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with account inquiries and product information.
- Resolved customer complaints with professionalism and care, ensuring customer satisfaction.
- Educated clients on bank services and promotions, enhancing customer awareness and engagement.
- Maintained cash drawer and balanced daily transactions.
- Processed customer deposits and withdrawals accurately while maintaining balanced cash drawer daily.
- Ensured compliance with bank policies and regulations consistently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Registered Dental Assistant
roseville family dental care
Rogersville, TN
05.2002 - 03.2005
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Assisted dentists during procedures, ensuring a smooth workflow and patient comfort.
- Handed instruments to dentist, provided water spray, suctioned fluids, and mixed materials to facilitate procedures.
- Prepared examination rooms with instruments and materials to support efficient patient care.
- Sterilized dental instruments and equipment to meet health and safety standards.
- Captured bitewing, panoramic, and periapical X-ray images to assist dentist in diagnosis and treatment planning.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Fabricated provisional crowns, bleaching trays, and custom impression trays from alginate impressions or stone casts.
- Communicated effectively with patients to address concerns and schedule appointments efficiently.
Education
High school diploma -
Cherokee High School
Rogersville, TNSkills
- Collection strategies
- Compliance management
- Client management
- Data analysis
- Policy development
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Decision making
- Negotiation skills
- Conflict management
- Application review
- Authorizations
- Credit risk management
- Procedure enforcement
- Strategic planning
- Client relationship management
- Records management
- Loan reviews
- Underwriting expertise
- Loan assessment
- Risk analysis
- Risk assessments
- Credit scoring
- Workflow coordination
- Debt management
- Sales expertise
- Investment advice
- Credit reports
- Performance improvements
- Application processing
- Performance tracking
- Portfolio management
- Customer engagement
- Policy application
- Loan origination
- Data interpretation
- Due diligence
- Policy execution
- Investigations
- Cash flow management
- Effective communication
- Planning and prioritization
- Staff management
- Team leadership
- Financial planning
- Analytical thinking
- Staff training
- Business strategy
- Decision-making
- Collections actions
- Strategy development
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Volunteer Firefighter
Persia Volunteer Fire Department
12.2024 - Current
Credit Manager
Farmers Home Furniture
11.2023 - Current
Firefighter/ Secretary
Hawkins County Emergency Management Team
01.2021 - Current
Customer Service Representative Cake Decorator
K-VA-T Food City
04.2020 - 12.2021
Substitute Teacher• T1D Substitute Teacher
Rogersville City School
06.2017 - 08.2022
Bank Teller/CSR
First Community Bank of East Tennessee
01.2007 - 12.2010
Registered Dental Assistant
roseville family dental care
05.2002 - 03.2005
High school diploma -
Cherokee High School