Jessica Novak

• Maintained banking relationships and monitored operating accounts, cash flow, and daily financial activity to ensure financial stability.
• Managed accounts payable and accounts receivable, including vendor payments, customer invoicing, payment processing, collections, and account reconciliation.
• Forecasted inventory needs based on seasonal trends, holidays, historical sales data, and projected revenue goals.
• Managed inventory levels, purchasing, vendor relationships, and product ordering to maintain optimal stock while controlling costs.
• Coordinated employee scheduling and payroll support, leading hiring and onboarding to enhance team efficiency.
• Developed operational procedures and maintained organized physical and digital filing systems, records, and business documentation.
• Provided exceptional customer service by resolving customer concerns, processing orders, coordinating deliveries, and maintaining client relationships.
• Managed multiple deadlines and priorities in a fast-paced environment while ensuring operational efficiency and attention to detail.
• Prepared sales forecasts and tracked key performance indicators to identify revenue opportunities and drive cost savings.
• Utilized business management software, Microsoft Office applications, and point-of-sale systems to maintain records, generate reports, and support daily operations.

Certified Master Florist

• Led and coordinated visual merchandising team, ensuring compliance with corporate requirements and deadlines within budget constraints.
• Planned and implemented visual strategy and store branding through effective use of merchandise, displays, and marketing tools, supporting team members in execution.
• Partnered with department leads to generate and implement creative strategies to drive sales growth and enhance overall department performance.
• Collaborated to identify and showcase trending products through targeted displays and promotions to maximize visibility and revenue.
• Traveled within company to assist with multiple store development projects, enhancing brand visibility collaborative leadership.

Awarded with the

E for Excellence Award in 2017

• Conceptualized and constructed floral compositions aligned with client needs and industry design standards, including retail arrangements, large scale events, sympathy tributes, wedding florals, corporate displays, and custom commissions.
• Interpreted customers' desires to process orders, managed point of sales system, maintained accurate records, and monitored inventory levels while coordinating day-to-day operations.
• Designed custom floral arrangements for various events and occasions.
• Managed inventory and ensured availability of fresh flowers and supplies.
• Provided excellent customer service and assisted clients with flower selection.