Jessica Oakley
Palestine,TX
Summary
Dedicated data entry & customer service professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.
Goal-oriented professional, driven to help students/clients improve behaviorally and socially by using standardized and creative intervention strategies.
Overview
23
23
years of professional experience
Work History
House & Family Manager
Oakley
Dickinson, TX
04.2010 - Current
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
Parental Advisor Board
Dickinson ISD
Dickinson, TX
01.2018 - 06.2020
- Provided resources for parent on creating positive learning environments that reduce disruptive behavior.
- Collaborated with school staff, families, outside agencies, and other professionals as needed.
- Provided direct instruction in positive behavior supports, social skills, and self-management techniques to parents.
- Educated parents about their child's behavior issues and how best to support them at home.
Behavior Technician
Oasis Childrens Foundation
Dickinson, TX
01.2019 - 05.2019
- Educated families about ABA principles so they can effectively implement them at home.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Collaborated with families to provide support strategies for home-based interventions.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Project Expeditor
Southwest Stainless and Alloy
Houston, TX
01.2006 - 01.2009
- Operated various office equipment such as scanners, printers. when required.
- Provided support to management staff in regards to data entry processes.
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
Customer Service Representative
First Choice Power
Angleton, TX
01.2002 - 01.2006
- Assisted customers with new service, transferring service, and disconnections, outages, billing, complaint resolution, payment extensions, and account management.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Level One Lay Counseling Certification - Counseling
Association of Christian Biblical Counselors
01-2024
RBT Certification of Completion For Parent Trainer - Behavioral Sciences
Thrive RBT
Reason For Hope ABA01-2019
RBT Certification of Completion - Behavioral Sciences
Behavior University
01-2018
Skills
- Schedule Management
- Creative Thinking
- Problem-solving aptitude
- Boundary Setting
- Computer Use
- Professionalism
- Information Security
- Data Entry
- Data Collection
- De-Escalation Techniques
- Active Listening
- Microsoft Excel
Timeline
Behavior Technician
Oasis Childrens Foundation
01.2019 - 05.2019
Parental Advisor Board
Dickinson ISD
01.2018 - 06.2020
House & Family Manager
Oakley
04.2010 - Current
Project Expeditor
Southwest Stainless and Alloy
01.2006 - 01.2009
Customer Service Representative
First Choice Power
01.2002 - 01.2006
Level One Lay Counseling Certification - Counseling
Association of Christian Biblical Counselors
RBT Certification of Completion For Parent Trainer - Behavioral Sciences
Thrive RBT
RBT Certification of Completion - Behavioral Sciences
Behavior University