History, travel, social activities, film and tv, music, volunteering
Jessica O'Brien
Long Island City,NY
Summary
Dynamic leader with a proven track record in the entertainment and media fields, excelling in customer relations and employee management.
Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction for several film equipment companies.
Expert in contract management and networking, adept at fostering growth and building positive relationships.
Achieved notable success in streamlining production processes and maximizing team performance.
Overview
18
18
years of professional experience
Work History
Rental Agent
Herc Rentals
10.2022 - 08.2024
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed client calls and handled equipment rentals for incoming customer calls.
- Drafted and reviewed equipment rental orders to lay out terms and conditions of rental and protect owner and renter rights.
- Partnered with outside vendors to identify critical accounts with growth opportunities.
- Attended and organized networking events on behalf of the company.
General Manager
Lightbulb Rentals
09.2019 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures for all company locations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized networking and community events on behalf of the company.
- Managed personnel and inventory for all company locations.
Freelance Production Manager and Line Producer
Freelance Media
01.2007 - 09.2016
- Standardized production procedures, job roles, and quality assurance guidelines for film, television and media projects.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Sourced materials to keep up with production goals and meet client demands.
- Built and managed multiple budgets and payroll schedules.
Education
Hofstra University
Hempstead, NYSkills
- Networking
- Contract management
- Rental agreements
- Reservations
- Employee management
- Logistics
- Scheduling
- Customer Service
Interests
Timeline
Rental Agent
Herc Rentals
10.2022 - 08.2024
General Manager
Lightbulb Rentals
09.2019 - 10.2022
Freelance Production Manager and Line Producer
Freelance Media
01.2007 - 09.2016
Hofstra University