Jessica O'Connor

• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Executed billing tasks and recorded information in company databases.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
• Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Responded to customer concerns and questions on daily basis.

• Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
• Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
• Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
• Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.

• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Verified eligibility and compliance with authorization requirements for service providers.
• Analyzed medical records and other documents to determine approval of requests for authorization.

Managed all patients medication in nursing facilities or group home setting. ensure all medication and medication orders were up to date with Physician and facility. Entered in new orders and discontinue orders as needed. Arranged for medication to be on site within hours if it was emergent or an antibiotic as some were out of state. Speak to the director of nursing and the doctor. Completed monthly reports of all facilities that i managed to ensure accuracy.

• Responsible for managing the pharmacy inventory on a daily basis along with the outpatient infusion center
• Setting proper min/max based on historical data for the perpetual inventory
• Managed the annual inventory, paid all invoices for the Pharmacy, worked closely with the clinical Pharmacist with adding medications to formulary and deleting them from formulary
• Placed daily orders for medications needed as well as weekly narcotic orders
• Completed monthly reports for the pharmacy for the previous month on purchasing
• Worked with insurance companies for patient's own medication delivery
• Placed weekend and emergency orders when needed
• Managed department orders/requisitions that they are requesting and billing them appropriately

• Support the Pharmacist with dispensing medications, answering phones, returning calls, calling insurances for patients, assist customers dropping off various prescriptions, checking out customers picking up medications
• Performing monthly inventory checks on medications
• Placing special orders on medications that we normally don't carry, daily cleaning
• Running state checks on OTC items that are required

• Support the Pharmacist with dispensing medications, answering phones, Inventory
• Audits on controlled drug discrepancies, Ordering, completing returns of short dated Medications, out dating of all medications throughout the hospital, refill Pyxis machines
• Daily, Unit dose odd medication that we normally don't carry, assist Dr's and Nurses with Pyxis issues, Insurance Billing for the Nursing home that is associated with the Hospital
• Complete special projects that the Director asks, Refill Surgery daily, prepare IV Medications, preparing PCA's and epidurals
• Receiving orders daily
• Currently have my Idaho State Pharmacy license as well as my Wyoming State license as a Technician