Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Odum

Chicago,IL

Overview

4
4
years of professional experience

Work History

Assistant Director of Housekeeping

Omni Hotels and Resorts
Chicago, Illinois
11.2023 - Current
  • Execute major operational upgrades and brand standard transitions, including a hotel-wide switch from single-use to bulk amenities (driving sustainability and cost savings), and a complete bedding package upgrade (linens, duvets, and pillows).
  • Elevate luxury cleanliness standards by raising the overall cleanliness score to 8.71 vs. 8.57 YOY (+0.14), ensuring consistency with AAA Four-Diamond ratings and brand guest index measures.
  • Champion workforce engagement by increasing housekeeping associate satisfaction to 83% (up from 75%), with 79% of staff reporting that they feel valued—3% higher than the brand average, strengthening retention and service culture.
  • Pioneer labor optimization as the corporate test property for OnTrack, customizing and implementing the labor management system property-wide, resulting in measurable improvements in daily staffing efficiency, and cost control.
  • Reduce expenses through rigorous inventory controls, linen loss action planning, and supplier coordination, ensuring sustainable practices aligned with brand standards, while meeting targeted payroll and budget goals.
  • Improve operational efficiency and quality by developing productivity-based schedules, conducting daily quality inspection audits, and coordinating with Engineering to maintain the peak condition of guest rooms and public spaces.

Rooms Division Leader in Development

Omni Hotels and Resorts
Orlando, Florida
11.2022 - 11.2023
  • Resolved guest complaints by implementing a guest-centric approach, resulting in a 17% improvement in guest satisfaction and overall experience.
  • Completed various departmental functions, including shift management, turnover control, uniform management, purchasing, guest requests, meetings, quality assurance, and inventory management.
  • Directly oversaw the daily upkeep of guest room stayover service, turndown service, departure cleaning, standard inspections, and VIP inspections of 1,005 resort guest rooms, suites, and designer villas.
  • Led and motivated a cross-functional housekeeping team of 78 associates, driving productivity and cleanliness improvements by 15%.

General Manager

The Salt Room Oviedo
Oviedo, Florida
09.2021 - 11.2022
  • Conducted internal audits of spa finances, and completed basic accounting functions to maintain accurate records.
  • Managed activities related to staff training, ordering, inventory management, and marketing.

Omni CARE Sales Intern

Omni Hotels and Resorts
Amelia Island, Florida
06.2022 - 08.2022
  • Tracked leads in Salesforce, maintaining a robust database of contacts and sales activities.

Education

Bachelor of Science - Hospitality Management

University of Central Florida – Rosen College of Hospitality Management
Orlando, Florida
12.2022

Skills

  • Opera OPMS
  • Synergy
  • Alice
  • OnTrack
  • Kronos
  • UKG
  • Birchstreet procurement
  • SQL reporting

Accomplishments

  • Stars of the Industry Nominee 2024
  • Manager of the Quarter 2023 Q1
  • Golden Pineapple Orlando Awards Nominee 2022

Timeline

Assistant Director of Housekeeping

Omni Hotels and Resorts
11.2023 - Current

Rooms Division Leader in Development

Omni Hotels and Resorts
11.2022 - 11.2023

Omni CARE Sales Intern

Omni Hotels and Resorts
06.2022 - 08.2022

General Manager

The Salt Room Oviedo
09.2021 - 11.2022

Bachelor of Science - Hospitality Management

University of Central Florida – Rosen College of Hospitality Management

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Jessica Odum