Jessica O'Gorman
Summary
Passionate psychology graduate with a deep interest in understanding human behavior and enhancing well-being. Skilled in building rapport and connecting with individuals from diverse backgrounds. Eager to leverage my interpersonal skills and psychological knowledge to contribute to a collaborative team environment and make a positive impact on others' lives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Major Sales Associate
Costco Wholesale
08.2016 - Current
- Provide support and contributed to efficiency of various store departments
- Implement sales tactics to enhance customer service and boost overall profitability
- Actively promote and raise awareness about special promotions, sales events, and store's loyalty program
- Utilize effective communication techniques to understand customer needs and provide appropriate solutions
- Supervise and trained new team members in store procedures and customer service
- Collaborate effectively with team members to achieve department goals
Server/Food Runne
Buffalo Bill's Brewery
01.2015 - 07.2016
• Consistently delivered exceptional customer service by promptly greeting and attending to patrons, ensuring a positive dining experience
Cashier
Chipotle
01.2014 - 01.2015
• Maintained front of house and reinforced excellent food quality
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CAAssociate of Arts - Psychology
Las Positas College
Livermore, CASkills
- Psychological principles and theories
- Excellent written and verbal communication
- Data Analysis
- Empathy and Connection with diverse individuals
- Proficient in Microsoft
Applications and Jamovi
- Teamwork and Collaboration
- Interpersonal communication
- Project Management
- Assessment and Evaluation
Certification
Certification: CITI Program Certified in Social and Behavioral Responsible Conduct of Research
American Red Cross First Aid/CPR/AED Certified
Timeline
Major Sales Associate
Costco Wholesale
08.2016 - Current
Server/Food Runne
Buffalo Bill's Brewery
01.2015 - 07.2016
Cashier
Chipotle
01.2014 - 01.2015
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Psychology
Las Positas College