Jessica Oliveira
Arlington,TX
Summary
Dynamic team leader with a proven track record in enhancing customer satisfaction and streamlining operations. Expertise in coaching, process improvement, and fostering collaboration to drive team performance.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
8
8
years of professional experience
Work History
Consumable Team Lead
Wal-Mart Supercenter
Arlington, TX
02.2024 - 03.2026
- Oversaw daily operations, ensuring efficient workflow across departments.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that reduced operational delays and increased efficiency.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Conducted regular performance evaluations to identify development opportunities for staff.
- Collaborated with management on strategic initiatives to improve customer satisfaction and store performance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Assistant, Literary Book Fair
Warehouse
Arlington Tx
08.2022 - 04.2023
- Assisted patrons with inquiries, enhancing user experience and promoting library resources.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes for materials.
- Answered incoming calls and recorded accurate messages
- Gathered and sorted data for inclusion in report and files.
- Computer setup on demand labeling printing for equipment computer packing ready for shipment
Data Entry
S.E.I Meeting Inc.
01.2019 - 03.2022
- Improved overall efficiency with meticulous record-keeping and accurate data entry.
- Increased efficiency by streamlining data entry processes and implementing new organizational methods.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Improved application processing times by streamlining workflows and implementing efficient data entry techniques.
- Reduced order processing time with accurate data entry and prompt communication.
- Improved data accuracy by implementing strict quality control measures for data entry tasks.
Front Desk Receptionist
Arlington Dental
Arlington Tx
01.2018 - 12.2019
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Delivered exceptional customer service, addressing patient inquiries and resolving concerns efficiently.
- Coordinated communications between dental staff and patients to enhance overall clinic experience.
- Implemented new electronic health record system, improving data accuracy and accessibility for staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Sam Houston High School
Arlington TX08-2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Diversity and inclusion
- Work assignment delegation
- Teamwork and collaboration
- Team supervision
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Consumable Team Lead
Wal-Mart Supercenter
02.2024 - 03.2026
Assistant, Literary Book Fair
Warehouse
08.2022 - 04.2023
Data Entry
S.E.I Meeting Inc.
01.2019 - 03.2022
Front Desk Receptionist
Arlington Dental
01.2018 - 12.2019
High School Diploma -
Sam Houston High School