Hi, I’m
Jessica Oliver
Murrieta,CA
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
years of professional experience
Work History
Cork Fire Kitchen
Server Shift Leader
06.2019 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Downtown Public House
Server Supervisor
01.2016 - 03.2018
Job overview
- Liaised between servers and upper management to address issues and manage challenges.
- Led team of servers to consistently meet customer service and sales targets.
- Monitored server performance and provided feedback to enhance server delivery
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
Blackbird tavern
Server
05.2013 - 11.2014
Job overview
- Recognized as Lead Server which includes mentoring and training new servers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Karl Strauss Brewing Company
Lead Server Trainer
07.2013 - 03.2015
Job overview
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Barley & Hops
Server
06.2009 - 10.2012
Job overview
- Profound Knowledge of over 200 different beers and a range of styles
- Awarded "Employee of the Month" by management
- Consistently exceeded sales goals by effectively managing sections and multitasking
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
National Notary AssociationMurrieta, CA
State of California Notary Public from Notary
02.2023
Cal State San Marcos San Marcos, CA
Bachelor of Science from Psychology
06.2017
Skills
- Works well under pressure
- Upbeat, friendly, and positive
- Exceptional interpersonal skills
- Highly Responsible and reliable
- Trained in liquor, wine, beer and food service
- Point of Sale (POS) system operation
- TIPS Certified
- California Food Handlers Card
- Master of sales techniques
- CPR and First Aid Certified
- Sanitizing Procedures
- Sales Techniques
Timeline
Server Shift Leader
Cork Fire Kitchen
06.2019 - Current
Server Supervisor
Downtown Public House
01.2016 - 03.2018
Lead Server Trainer
Karl Strauss Brewing Company
07.2013 - 03.2015
Server
Blackbird tavern
05.2013 - 11.2014
Server
Barley & Hops
06.2009 - 10.2012
National Notary Association
State of California Notary Public from Notary
Cal State San Marcos
Bachelor of Science from Psychology
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