Jessica Ollech
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Registered Nurse Case Manager
Alianza Family Services
09.2023 - 02.2025
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
- Coordinated home care, infusion, and durable medical equipment to reduce stress for patients and wait time.
- Obtained recommendations for inpatient and outpatient level of care by discussing cases with physicians and family.
- Reconciled medication to ensure compliance and efficacy of prescribed medications.
- Assisted in the training and mentorship of new staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities using InterQual and Milliman for medical necessity.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse
Spanish Trails Rehabilitation Suites
07.2023 - 09.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Registered Nurse Supervisor
Warner Bros. Television
12.2020 - 11.2022
- Trained and supervised staff of 20 nurses to COVID test the cast and crew of a television show.
- Set up and ran multiple CLIA approved labs for COVID and FLU testing in an occupational health setting.
- Monitored nursing staff performance and provided feedback to ensure quality patient care.
- Ensured COVID guidelines were followed; reported to state positive results and educated patients on treatment and quarantine protocols.
- Implemented safe distancing, masking and vaccination compliance, allowing filming to continue and lowered infection rate by 60% during evaluation of procedures.
Registered Nurse Case Manager
Bernalillo Academy
02.2019 - 02.2021
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Utilized InterQual and Milliman to validate medical necessity of hospitalizations.
- Worked with Insurance companies to conduct prior authorizations and concurrent reviews.
- Educated Staff and Patients on pathophysiology of diseases and treatment options.
Education
Nursing
Ivy Tech Community College of Indiana
Gary, IN12-2017
Certificate of Technical Studies - Surgical Technologist
Everest College
Merrillville, IN10-2007
Skills
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Leadership and management
- Time management
Certification
BLS AHA Expires June 2027
Timeline
Registered Nurse Case Manager
Alianza Family Services
09.2023 - 02.2025
Registered Nurse
Spanish Trails Rehabilitation Suites
07.2023 - 09.2023
Registered Nurse Supervisor
Warner Bros. Television
12.2020 - 11.2022
Registered Nurse Case Manager
Bernalillo Academy
02.2019 - 02.2021
Nursing
Ivy Tech Community College of Indiana
Certificate of Technical Studies - Surgical Technologist
Everest College
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