Jessica Ollech
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Nurse Case Manager
A Better Way of Living
10.2025 - Current
- Assisted in coordinating patient care plans and services to ensure comprehensive support.
- Collaborated with healthcare teams to facilitate communication regarding patient needs and progress.
- Conducted patient assessments to identify health status, barriers, and resources for effective care management.
- Supported patients in navigating insurance and healthcare system processes to enhance access to services.
- Engaged in continuous learning about case management tools and software for improved efficiency.
- Participated in interdisciplinary meetings to discuss case updates and strategies for optimal outcomes.
- Collaborated with healthcare providers to gather and evaluate clinical documentation for authorization requests.
- Conducted thorough reviews of patient records to ensure compliance with clinical standards.
Nurse Case Manager
Alianza Family Services
09.2023 - 02.2025
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
- Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
- Mentored new hires, sharing knowledge and expertise to foster a supportive learning environment promoting professional growth within the nursing team.
- Conducted insurance verifications to ensure accurate patient coverage and eligibility status.
- Implemented quality control measures to maintain high accuracy in verification outcomes.
Nurse Manager
Warner Bros.
11.2020 - 01.2023
- Supervised nursing staff to ensure compliance with patient care standards and regulations.
- Implemented training programs for new nurses, enhancing onboarding experience and skill development.
- Managed inventory of medical supplies, reducing waste through efficient procurement practices.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
Prior Authorization Nurse
Bernalillo Academy Acute Care
04.2019 - 02.2021
- Streamlined workflows by implementing best practices in reviewing insurance coverage policies.
- Conducted audits of submitted authorizations to ensure compliance with regulatory standards and payer requirements.
- Facilitated cross-departmental meetings to discuss challenges and improvements within the prior authorization process.
- Coordinated post-discharge follow-up care with community resources and healthcare providers.
- Conducted comprehensive assessments to determine patients' discharge readiness and required services.
- Conducted comprehensive medication reviews to ensure accuracy and patient safety.
- Implemented standardized processes for efficient medication reconciliation workflows.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN12-2017
Skills
- Medication monitoring
- Case evaluation
- Clinical assessment
- Care coordination
- Prior Authorizations
- Concurrent Review
- Discharge Planning
Timeline
Nurse Case Manager
A Better Way of Living
10.2025 - Current
Nurse Case Manager
Alianza Family Services
09.2023 - 02.2025
Nurse Manager
Warner Bros.
11.2020 - 01.2023
Prior Authorization Nurse
Bernalillo Academy Acute Care
04.2019 - 02.2021
Associate of Science - Nursing
Ivy Tech Community College of Indiana