Jessica Olson
North Branch,MN
Summary
Motivated Paraprofessional with solid 10-years experience of managing diverse children in classroom settings. Well-versed in lesson plan assistance, recordkeeping and teacher assistance. Dedicated to further education in special education to better help students learn and grow.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Academic Behavior Manager
Rum River Special Education Cooperative
Cambridge, MN
09.2014 - Current
- Assist with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Support students throughout academic instruction and assignments.
- Prepare instructional materials for specific classroom activities tailored to support student needs.
- Apply positive reinforcement to redirect negative behaviors.
- Offer students personalized educational, behavioral and emotional support.
- Plan and supervise games and other recreational activities for students.
- Teach daily life skills and behaviors to students to build practical knowledge.
- Supervise students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Organize classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Back up lessons with personal support, small group instruction and hands-on activities.
- Take class attendance and record absences.
- Attend in-services, workshops and seminars.
- Observe student performance and record attendance and absences.
Bar and Restaurant Manager
The Oak Inn
North Branch, MN
09.2014 - 09.2021
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Restaurant Server
The Oak Inn
North Branch, MN
09.2006 - 09.2021
- Served food and beverages to patrons.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Operated POS terminals.
- Trained new employees on restaurant procedures.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Restaurant Hostess
The Oak Inn
North Branch, MN
02.2004 - 09.2006
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Liberal Arts And General Studies
Saint Cloud State University
Saint Cloud, MN08-2024
Associate of Arts - General Studies
Anoka-Ramsey Community College
Cambridge05-2010
Skills
- Engaging personality
- Patience and empathy
- Behavior Management
- Team training and development
- Team management
- Organizational ability
- New hire training
- Flexible and adaptive
Certification
- Certified Ukeru trainer
- Crisis Prevention and Intervention certified
- Medication training certified and authorized to distribute scheduled and emergency medication
Timeline
Academic Behavior Manager
Rum River Special Education Cooperative
09.2014 - Current
Bar and Restaurant Manager
The Oak Inn
09.2014 - 09.2021
Restaurant Server
The Oak Inn
09.2006 - 09.2021
Restaurant Hostess
The Oak Inn
02.2004 - 09.2006
Bachelor of Arts - Liberal Arts And General Studies
Saint Cloud State University
Associate of Arts - General Studies
Anoka-Ramsey Community College
- Certified Ukeru trainer
- Crisis Prevention and Intervention certified
- Medication training certified and authorized to distribute scheduled and emergency medication
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