JESSICA ONEAL
Bedford,MA
Summary
Dynamic and detail-oriented professional with a robust background in client and family services, complemented by exceptional problem-solving abilities. Expertise in managing childcare placements through effective coordination with families and candidates, ensuring seamless matches that meet diverse needs. Proficient in assessing client requirements while demonstrating empathy and emotional intelligence to deliver high-quality support. Excels in multitasking and organization, cultivating strong relationships that enhance client satisfaction and drive successful outcomes.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Automated Health Systems Inc.
Marlboro, MA
04.2025 - Current
- Manage high-volume call periods while ensuring consistent quality service standards.
- Facilitate challenging conversations with empathy and professionalism to deescalate tense situations.
- Educated customers on MassHealth and Health Connector benefits.
- Resolve patient issues by employing effective communication and problem-solving techniques.
- Ensure compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Nanny & Family Services Consultant
Top Care Nanny Agency LLC
Boston
09.2024 - Current
- Recruit and place qualified nannies with families seeking in-home childcare
- Manage full recruitment cycle, from sourcing to family matching
- Provide family consultations for safe, high-quality placements
- Conduct background checks and uphold industry standards
- Maintain a strong childcare network for successful placements
Nanny
Quatrano Family
Marblehead
09.2021 - 10.2022
- Provided full-time care, safety & well-being of infant
- Designed engaging, Montessori-inspired activities that promoted fun and early learning
- Coordinated transportation to extracurricular activities, including swim lessons and story-time
- Incorporated daily outdoor activities, such as stroller walks to the beach and playgrounds
- Managed household tasks, including child and family meal prep, laundry, and errands
Education
MA Early Education and Care Certificate -
North Shore Community College
Danvers, Lynn01-2006
Skills
- Nanny Recruitment, Screening, & Background Verification
- Emotional Intelligence
- Household Organization & Scheduling
- Email & Chat Support
- Client Relations & Personalized Support
- Scheduling & Time Management
- Multitasking in Fast-Paced Environments
- Conflict Resolution & Problem-Solving
LANGUAGES
English
Spanish
Interests
Cooking, Painting, Dance (all things art)
Timeline
Bilingual Customer Service Representative
Automated Health Systems Inc.
04.2025 - Current
Nanny & Family Services Consultant
Top Care Nanny Agency LLC
09.2024 - Current
Nanny
Quatrano Family
09.2021 - 10.2022
MA Early Education and Care Certificate -
North Shore Community College