Jessica Ongie
Green Cove Springs
Summary
I have been in the Veterinary industry for over 20 years. I have experienced seeing the change and advancement in medical care over the years. I have had the privilege of working with top specialists known all over the country. I am most compassionate for animals and their humans. The bond and life long friendships I’ve made with staff and clients over the years is priceless. I have taken a few years off to help my families pizza shop and I am now ready to get back to doing what I love the most.
Overview
25
25
years of professional experience
2002
2002
years of post-secondary education
Work History
Kitchen Manager
New York pizza (family buisness)
Fleming Island
02.2023 - Current
- Managed kitchen operations and ensured compliance with health and safety standards.
- Supervised kitchen staff and coordinated daily meal preparation activities.
- Trained new employees on cooking techniques and food handling procedures.
- Maintained inventory levels and ordered food supplies as needed.
- Collaborated with delivery services to ensure timely ingredient arrivals.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
Veterinary Receptionist
The ark veterinary clinic
Eugene
01.2018 - 06.2022
- Greeted clients and their pets warmly upon arrival at the veterinary clinic.
- Scheduled appointments efficiently using clinic management software.
- Managed client inquiries, providing accurate information about services and procedures.
- Processed payments and maintained accurate financial records at the front desk.
- Coordinated communication between veterinarians and pet owners regarding treatment plans.
- Assisted in maintaining a clean and organized reception area for clients and pets.
- Educated clients on pet care products and services offered by the clinic.
- Supported veterinary staff by preparing patient files for appointments and treatments.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Worked with clients to processes all financial transactions.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Ordered office supplies as needed and maintained a clean reception area.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Ordered office supplies as needed.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Receptionist
Blue cross veterinary hospital
Long Beach
01.2010 - 02.2018
- Greeted and assisted clients upon arrival at the veterinary hospital.
- Managed appointment scheduling for veterinary consultations and procedures.
- Handled incoming phone calls, addressing inquiries and providing information.
- Processed payments and managed financial transactions at the front desk.
- Collaborated with veterinary staff to ensure smooth clinic operations.
- Organized and maintained waiting area for client comfort and cleanliness.
- Provided support during emergencies, assisting in triage and patient care needs.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Assisted with onboarding of new employees by providing orientation information and support.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Doctors assistant
All care animal specialty and emergency
Fountain Valley
01.2001 - 02.2010
- Assisted veterinarians during surgeries and examinations in a busy animal emergency clinic.
- Managed patient records using electronic medical systems for accuracy and efficiency.
- Prepared and administered medications as directed by veterinary staff.
- Educated pet owners on post-treatment care and preventive health measures.
- Ensured cleanliness and organization of treatment areas to promote a safe environment.
- Coordinated appointments and maintained scheduling for optimal clinic workflow.
- Provided compassionate support to pet owners during stressful situations in the clinic.
Education
Warren High School
Downey, CASkills
- Staff training
- Appointment scheduling
- Client communication
- Payment processing
- Office management
- Pet care education
- Customer relationship management
- Compliance monitoring
- Team collaboration
- Employee training
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Adaptability
- Product recommendation
- Veterinary standards and procedures
- Compassionate care
- Educating owners
- Medical recordkeeping
- Room preparation
- Trained in [software]
- Lab work documentation
- Initiative-taking
- Front of house supply stocking
- Telephone etiquette
- Patient charting
- Client check-in
- Teamwork and collaboration
- Care education
- Medication dispensing
- Empathy for animals
- Cleanliness maintenance
- Client relations
- Billing and invoicing
- Veterinary software
- Proficient in [software]
- Animal handling
- Follow-up calls
- Hospital maintenance
- Effective multitasking
- Discharging patients
- Filling prescriptions
- Verbal and written communication
- Pet insurance processing
- Outpatient care
- Reminder calls
Timeline
Kitchen Manager
New York pizza (family buisness)
02.2023 - Current
Veterinary Receptionist
The ark veterinary clinic
01.2018 - 06.2022
Receptionist
Blue cross veterinary hospital
01.2010 - 02.2018
Doctors assistant
All care animal specialty and emergency
01.2001 - 02.2010
Warren High School