Hi, I’m
Jessica Oregon
Deferred Wage Specialist
Oxnard,CA
Everything should be as simple as it is, but not simpler.
Albert Einstein
Summary
Experienced and encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
Work History
Employment Development DepartmentRemote
Deferred Wage Specialist
01.2021 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing customized solutions.
- Streamlined communication channels for improved client interactions and better understanding of their needs.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Collaborated with team members to provide seamless service to preferred clients, ensuring satisfaction and retention.
- Analyzing Claim information to determined the case of outstanding issue
- Assessing the info information against requirements based on Code, polices and procedures
- working closely with subject matter experts to gain further understudy how to process
- prepared business and government forms. to obtain how to process certification and identity when a claim needs to be escalated
- Demonstrating the ability to manage a workload In a way that meets timeless requirements
- Documented claims into the OTECH to initiate system the processing procedure
- Informed individuals about the eligibility requirements, application and. payment procedures for the benefits program
- Required minimal oversight to complete Job tasks.
- Finished tasks and Job duties, adhering to avoid delays
- Processed wage garnishments and responded to. requests to verify employment
Cottage Hospital.Oxnard, CA
Office Manager
04.2010 - 05.2020
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
University of Southern CaliforniaLos Angeles, CA
Master Of Arts from Counseling
09.2021
California State University - Channel IslandsCamarillo, CA
Bachelor Of Arts from Sociology
05.2021
Oxnard CollegeOxnard, CA
Associate's Of Arts Degree from Behavioral Sciences
05.2019
Hueneme High SchoolOxnard, CA
Diploma from High School
06.2001
Skills
- Regulatory Compliance
- Public Speaking
- Strategic Selling
- Financial Advising
- Verbal and Written Communication
- Product Knowledge
- Wealth Management
- Time Management
- Risk Management
- Critical Thinking
- Team Leadership
- Asset Allocation
- Cash Handling
- Sales Expertise
- Product and Service Knowledge
- Market Research
- Post-Sales Support
- Product Promotion
- Problem-Solving Strengths
- Customer Retention Abilities
- Product Management and Pricing
- Staff Training
- Expense Reporting
- Sales Strategies
- Prospecting Skills
- Qualified Lead Generation
- Interpersonal Communication Skills
- Complex Problem-Solving
- Sales Promotion
- Strategic Planning
- Outreach Initiatives
- Banking Standards
- Profit Target Achievement
- Online Chat
- Reading Comprehension
- Performance Improvement
- Promotional Planning
- Creating Collateral
- Customer Inquiries
- PCI (Payment Card Industry)
- Information Updates
- Quote Information
- Persuasive Techniques
- Plates Presentation
- Needs Understanding
- Google Docs
- Positive Customer Engagement
- Microsoft Access
- Exceeding Customer Expectations
- Space Allocation
- Constructive Feedback
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
Languages
English
Full Professional
Spanish
Native or Bilingual
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deferred Wage Specialist
Employment Development Department
01.2021 - Current
Office Manager
Cottage Hospital.
04.2010 - 05.2020
University of Southern California
Master Of Arts from Counseling
California State University - Channel Islands
Bachelor Of Arts from Sociology
Oxnard College
Associate's Of Arts Degree from Behavioral Sciences
Hueneme High School
Diploma from High School