Jised Rodriguez
Flushing,NY
Summary
Detail-oriented professional with experience in wage and hour investigations, records review, case management, and report writing. Background includes collecting evidence, interviewing workers and employers, reviewing payroll and employment files, and maintaining accurate investigative records while supporting compliance and Department of Labor reporting requirements.
Overview
26
26
years of professional experience
Work History
Prevailing Work Wage Investigator
Department of Labor
Garden City, New York
07.2026 - Current
- Investigated labor law complaints for Department of Labor enforcement cases
- Collected and documented evidence to support wage and hour investigations.
- Reviewed payroll records, timesheets, and employment files to identify and document policy violations.
- Interviewed workers, employers, and witnesses during Department of Labor inquiries
- Issued subpoenas and document requests to facilitate Department of Labor cases.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Prepared case notes and investigative reports for Department of Labor review.
- Maintained organized files of investigative activities for efficient access.
- Followed departmental policies for investigations and reporting procedures.
Traffic Coordinator
Local 60 Laborers Union
Hawthorne, New York
03.2017 - 07.2026
- Directed traffic flow to facilitate safe movement of vehicles and pedestrians.
- Coordinated traffic patterns to enhance safety for crew and civilians.
- Collaborated with operators to ensure safe working conditions.
Home Health Aide
Private Client
New York, New York
04.2025 - 05.2026
- Assisted private client with bathing, dressing, and personal hygiene routines.
- Assisted private client with mobility, transfers, and walking support.
- Monitored private client condition and reported changes to family or nurse.
- Managed medication reminders and followed private client care instructions.
- Prepared private client meals and supported safe feeding routines.
- Provided companionship, emotional support, and respectful conversation throughout private client care.
- Enhanced patient outlook through supportive interactions. and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Customer Service Associate
Publicis Touchpoint Solutions/Astra Zeneca
04.2014 - 09.2016
- Improved business relationships with targeted physicians and health care providers while achieving quarterly and annual sampling/account reach goals.
- Supported healthcare practices by delivering patient education materials, starter samples, and market information.
- Providing essential formulary access information regarding our brands.
- Managed account updates in Veeva CRM, ensuring accurate information and serving as liaison with Sample Accountability.
- Documented all activities using various reporting tools, maintaining compliance with established timelines.
Transportation Coordinator
Fugazy Transportation
05.2012 - 01.2014
- Liaised with transportation companies worldwide to enhance client satisfaction while representing the company at events like USOpen, NY Fashion, and sporting events.
- Assisted General Manager with daily operations, training new employees to ensure operational efficiency.
- Served as a reservationist utilizing Fastrak to maintain and update accounts. Created invoices and processed payments.
Marketing/Grants Coordinator
Projects In Knowledge, Inc.
02.2009 - 03.2012
- Represented company at national medical conferences, aiming to register at least 10% of medical professionals (MDs, DOs, NPs, PAs, Pharmacists) to MedpageToday.com
- Collaborated on funding proposals, maintained project deadlines and budget allowances, and liaised with project managers
- Followed ACCME standards for compliance in continuing medical education
- Researched RFPs on pharmaceutical websites (e.g., Pfizer, Novartis, Sanofi Aventis) for continuing medical education programs
Cole Haan Marketing/Sales Specialist
Saks Fifth Avenue
10.2006 - 11.2008
- Marketed special promotions, sales, and events to increase sales among high-end customers
- Styled clients with designer apparel and accessories to enhance their personal style. with designer apparel and accessories on Saks Fifth Avenue sales floor.
- Built client relationships through personalized luxury shopping service and follow-up.
- Liaised between corporate and designers, meeting with buyers to review and refine product selections
- Processed sales transactions using point-of-sale systems and payment procedures.
Assistant Director, NYU Card Center
New York University
09.2002 - 06.2006
- Trained and supervised Center staff of 10, evaluated and addressed business needs to ensure optimal staffing levels
- Communicated policy updates related to Center operations, prioritized assignments for deadline compliance, and compiled statistical reports from appropriate databases in response to internal/external requests
- Authorized and monitored access privileges on all access control systems, ensured timely data feeds of student information to OneCard System to maintain operational integrity
- Supervise daily/weekly reconciliation of deposits, and transcription of receipts from the Center via point-of-sale and OneCard System
- Performed reconciliation of financial deposits to ensure accuracy; prepared employee worked and task schedules; maintained attendance records; work with the payroll department on all worksheets
- Participated in conferences and seminars to promote card services for the student population.
- Design and develop office procedures, systems, while providing administrative support
Coordinator of NYU Card Services
New York University
05.2000 - 08.2002
- Liaised with ITS, communications department, and campus vendors; prepared monthly sales reports for 30 vendors to inform decision-making
- Managed daily operations to ensure seamless execution of activity functions
- Reviewed customer satisfaction surveys to enhance service quality delivered by staff
- Adhere to Family Education Rights and Privacy Act (FERPA) and Electronic Funds Transfer Act (Regulation E) Guidelines, maintain training reports and documentation
Education
Bachelor of Arts - Humanities
Montclair State University
Montclair, NJ05-2012
Associate - Applied Business
New York University
New York, NY01-2004
Skills
- Labor law
- Wage investigations
- Wage compliance
- Evidence collection
- Records review
- Data analysis
- Case management
- Investigative interviewing
- Regulatory compliance
- Report writing
- Records management
- Attention to detail
- Analytical thinking
- Professional judgment
- Written communication
Personal Information
Title: ADMINISTRATIVE/CUSTOMER SERVICE PROFESSIONAL
Languages
Bilingual- fluent in Spanish and basic understanding of French.
PROFILE
- Keen analytical focus with strong research and exploratory abilities
- Strong time management, prioritizing, and multi-tasking skills
- Heavy client contact, problem resolution, and troubleshooting experience
- Excellent communication and interpersonal acumen, work efficiently on own initiative or in team setting
Timeline
Prevailing Work Wage Investigator
Department of Labor
07.2026 - Current
Home Health Aide
Private Client
04.2025 - 05.2026
Traffic Coordinator
Local 60 Laborers Union
03.2017 - 07.2026
Customer Service Associate
Publicis Touchpoint Solutions/Astra Zeneca
04.2014 - 09.2016
Transportation Coordinator
Fugazy Transportation
05.2012 - 01.2014
Marketing/Grants Coordinator
Projects In Knowledge, Inc.
02.2009 - 03.2012
Cole Haan Marketing/Sales Specialist
Saks Fifth Avenue
10.2006 - 11.2008
Assistant Director, NYU Card Center
New York University
09.2002 - 06.2006
Coordinator of NYU Card Services
New York University
05.2000 - 08.2002
Bachelor of Arts - Humanities
Montclair State University
Associate - Applied Business
New York University