Jessica Orr
Wilton,United States
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Operations Coordinator/AP Coordinator
Lignetics
Strong, ME
11.2021 - 10.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Provided direction and guidance to internal teams in order to achieve targets.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Scheduled meetings for senior management team and booked conference rooms.
- Reviewed operations reports to understand numbers and trends.
Administration Assistant/School Secretary
MSAD 58
Strong, ME
09.2017 - 06.2020
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Coordinated professional development opportunities for faculty members to improve teaching skills and encourage collaboration.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Ensured smooth day-to-day operations through prompt resolution of facility maintenance issues.
- Contributed to efficient class scheduling by organizing room assignments and teacher availability.
- Enforced punctuality among students with consistent monitoring of tardiness records.
- Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
- Collaborated with teachers to plan field trips by coordinating transportation arrangements and obtaining required permissions from parents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records.
Sr. Executive Administrative Assistant
Barclaycard US
Wilton, ME
09.2013 - 06.2017
- Coordinated complex domestic and international travel itineraries, ensuring a smooth experience for executives.
- Managed high-priority projects with tight deadlines for successful completion and on-time delivery.
- Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
- Optimized office workflow by implementing document management systems that increased accessibility of important files and records for team members.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, conducting reference checks, leading to quality hires.
- Supported the development of organizational policies and procedures providing input based on expertise in administrative best practices.
- Spearheaded cost-saving initiatives through diligent expense tracking and budget management for departmental costs.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Managed company-wide events efficiently, coordinating logistics for successful execution of all event components.
- Enhanced executive productivity through proficient calendar management, travel arrangements, and meeting coordination.
- Ensured a well-maintained office environment through inventory management, equipment maintenance, and space organization.
- Developed detailed meeting agendas, resulting in more productive discussions among team members and decisionmakers.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Customer Service Representative/Data Entry
Franklin Memorial Hospital
11.2008 - 09.2013
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately
- Executed day-to-day patient account management activities including collections, billing, account reconciliations, and customer service
- Assisted in resolving complex billing inquiries and disputes in a timely and efficient manner
- Developed and maintained relationships with clients, as well as internal and external stakeholders, to ensure accurate and timely payment.
- Facilitated the resolution of account discrepancies, such as missing payments and incorrect payments
- Maintained a high level of accuracy and confidentiality when handling sensitive patient information
- Skilled in developing and maintaining accurate databases, spreadsheets, and records with a high level of attention to detail
- Knowledgeable in processing Medicare, Medicaid and private insurance claims
- Monthly Audit Preparation
- Posting of Insurance Payments as well as Self Pay Payments
- Vendor Management from
- Train new customer service representatives and data entry staff on company procedures and best practices to ensure consistent and accurate patient account management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided training to new team members on medical billing practices, contributing to a well-informed workforce.
- Maintained up-to-date knowledge of current industry trends, regulatory changes, payer policies ensuring best practices in medical billing processes.
- Submitted patient statements and medical billing to insurance companies.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations
Chiropractic Assistant/Office Staff
Western Mountain Chiropractic
08.2007 - 11.2008
- Managed day-to-day administrative tasks, including scheduling appointments and collecting payments
- Performed office duties such as filing, scanning, and copying documents
- Assisted in patient treatment including providing therapy exercises, demonstrating proper body mechanics and assisting in rehabilitative therapies.
- Updated patient medical records and provided patient education.
- Assist with insurance claims and billing processes
- Coordinate and schedule patient appointments based on availability and practitioner's schedule.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
High School Diploma -
Mt. Blue High School
01.2005
Skills
- Scheduling Management
- Customer Invoicing
- Strategic Planning
- Proficient in Microsoft Office
- Process Implementation
- Administrative Support
- Critical Thinking
Timeline
Operations Coordinator/AP Coordinator
Lignetics
11.2021 - 10.2023
Administration Assistant/School Secretary
MSAD 58
09.2017 - 06.2020
Sr. Executive Administrative Assistant
Barclaycard US
09.2013 - 06.2017
Customer Service Representative/Data Entry
Franklin Memorial Hospital
11.2008 - 09.2013
Chiropractic Assistant/Office Staff
Western Mountain Chiropractic
08.2007 - 11.2008
High School Diploma -
Mt. Blue High School