Verified
This profile is verified using an email address.
Jessica Ortiz
Ladd,IL
Summary
Results-oriented professional with over 18 years of experience providing exceptional administrative and client support across diverse industries. Skilled in managing complex schedules, maintaining organized data systems, and ensuring seamless communication for executives and teams. Highly proficient in data entry, reporting accuracy, and process optimization. Experienced in digital marketing, email management, and social media strategy, with a strong eye for detail and a commitment to operational excellence. A proactive, dependable team player who consistently delivers high-quality work and outstanding service.
Overview
18
18
years of professional experience
Work History
Activities Coordinator
Bridges/Alternatives for Older Adults
02.2025 - 12.2025
- Organized and facilitated activities and events that fostered engagement and community among older adults.
- Created and managed partnerships with local organizations.
- Developed marketing materials and outreach campaigns to promote events and initiatives.
- Coordinated and maintained accurate participant data for reporting to the Area Agency on Aging.
- Taught A Matter of Balance class.
- Assisted with fundraising efforts, community engagement, and program evaluation.
Executive Virtual Assistant
01.2020 - Current
- Manage multiple client calendars, travel, and communications to ensure efficiency and organization.
- Oversee data entry, document preparation, and administrative processes for executive clients.
- Maintain client communications and organize contracts, ensuring accuracy and compliance.
- Support digital marketing efforts through content scheduling, social media management, and analytics tracking.
- Handle email management, prioritize correspondence, and maintain confidentiality of sensitive information.
Transaction Coordinator for Patrice Boenzi
Fathom Realty
01.2019 - 01.2024
- Oversaw document management and contract compliance, ensuring accuracy across all transactions.
- Coordinated communications between clients, lenders, and title companies to streamline processes.
- Maintained transaction data and prepared reports to support business efficiency.
Marketing Director
All Flowers with Expressions
06.2019 - 09.2019
- Take photos of arrangements for website and socials.
- Developed partnerships with local venues, enhancing business visibility and outreach.
- Oversaw social media campaigns and advertising initiatives, significantly boosting customer engagement.
- Organized and managed event logistics, serving as the primary liaison between designers and clients.
Scheduling Coordinator
Elmhurst Dental Care
01.2011 - 01.2019
- Managed scheduling for six dental hygienists across multiple offices, ensuring efficient workflows and patient satisfaction.
- Collected and accurately entered insurance information, verified benefits, and maintained up-to-date patient records.
- Generated monthly reports and tracked scheduling data to support office performance and patient recall systems.
- Answered incoming calls, directed inquiries to appropriate departments, and provided clear explanations of preventative care coverage.
- Coordinated hygiene appointments, prepared next-day charts, and maintained organized office schedules using Datacon software.
- Trained new staff on scheduling protocols, data entry procedures, and dental software systems.
- Assisted with patient check-ins, treatment explanations, and billing inquiries with professionalism and empathy.
Receptionist
Odeum Expo Center
01.2008 - 01.2011
- Managed front office communications, event scheduling, and updates to the company website and social media pages.
- Created and maintained event materials, including signage, menus, and marketing collateral to support promotions.
- Coordinated with vendors and internal teams to organize event logistics and ensure smooth execution.
- Handled invoicing, processed payments for truck lot rentals, and maintained accurate financial records.
- Oversaw office supply inventory, ordered repairs, and maintained organized filing and documentation systems.
- Provided administrative and customer service support to enhance daily operations and event efficiency.
Education
High School Diploma -
Fenton High School
01-2006
Skills
- Data Entry
- Reporting Accuracy
- Scheduling
- Calendar Coordination
- Digital Marketing
- Content Management
- Community Coordination
- Event Coordination
- Administrative Support
- Executive Support
- Documentation
- Compliance Tracking
- Email Management
- Communication Management
- CRM
- GSuite
- Microsoft Office
- Calendly
- Critical Thinking
- Problem Solving
Further Work Experience
Available Upon Request
Timeline
Activities Coordinator
Bridges/Alternatives for Older Adults
02.2025 - 12.2025
Executive Virtual Assistant
01.2020 - Current
Marketing Director
All Flowers with Expressions
06.2019 - 09.2019
Transaction Coordinator for Patrice Boenzi
Fathom Realty
01.2019 - 01.2024
Scheduling Coordinator
Elmhurst Dental Care
01.2011 - 01.2019
Receptionist
Odeum Expo Center
01.2008 - 01.2011
High School Diploma -
Fenton High School