Jessica Ortiz-Gonzales
Holland,TX
Summary
Detail-oriented professional with strong customer service skills, proficient in problem-solving and collaboration. Committed to enhancing operational efficiency and delivering exceptional service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Data Entry II Lead
Austin Lighthouse for the Blind
1103 Carlos G. Parker Blvd, Taylor Texas 76574
05.2014 - 10.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Customer support with members of the U.S. Army and Pentagon.
- Research of inventory control to verify that commodities where in an assigned correct location so that they could be pulled for orders.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Data Entry Clerk, Front Counter
Taylor Meat Company
2211 W.2nd Street, Taylor Texas 76574
01.2011 - 05.2014
- Processed high volumes of data entries accurately and efficiently.
- Maintained database integrity by performing regular audits and data validation checks.
- Scheduling of Route Drivers for deliveries to Clients and commodities needed for each delivery.
- Handled Customers in the front counter by cutting of meats and cheeses among other things.
- Bank Drop verification so that the owner (Ron Ivy) could go to the bank.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
Word Perfect - Word Perfect
Mansfield Business School
Austin Texas02-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Data Entry II Lead
Austin Lighthouse for the Blind
05.2014 - 10.2025
Data Entry Clerk, Front Counter
Taylor Meat Company
01.2011 - 05.2014
Word Perfect - Word Perfect
Mansfield Business School