Jessica Ortiz-Robertson
Myrtle Beach,USA
Summary
Experienced retail professional adept at managing sales teams and driving business growth. Skilled in training employees and utilizing organized approaches to effectively handle daily planning, scheduling, and customer service requirements. Demonstrated ability to enhance customer satisfaction, resulting in a retention rate of over 90% and doubling revenue in previous roles. Recognized for strong focus on team collaboration and achieving results amidst evolving retail environments.
Overview
7
7
years of professional experience
Work History
Multi-Unit Retail Sales Manager
The Good Feet Store
04.2021 - Current
- Spearheaded sales initiatives, leading a team of 4-7 employees to consistently exceed monthly goals.
- Doubled revenue in the second year of business through strategic sales planning and execution.
- Delivered weekly coaching and sales strategy plans to optimize team effectiveness.
- Collaborated with cross-functional teams outside of the primary location to enhance business operations.
Studio Manager
RockBox
01.2019 - 02.2021
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Recruited, trained, and developed a high-performing team focused on customer satisfaction.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Studio Manager
Orangetheory Fitness
11.2017 - 12.2018
- Supervised staff to ensure adherence to service protocols and operational standards.
- Engineered strategies to enhance customer engagement and spur business growth.
- Resolved customer concerns efficiently, fostering long-term client relationships.
Education
Master's - Business Administration
American Intercontinental University
05.2008
Skills
- Microsoft Office Outlook
- Windows Proficiency
- Salesforce
- SLACK
- ACUITY
- RICS
- GSUITE
- Property & Facilities Oversight
- Budget Management
- Customer Retention
Personal Information
Title: Customer Success Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Multi-Unit Retail Sales Manager
The Good Feet Store
04.2021 - Current
Studio Manager
RockBox
01.2019 - 02.2021
Studio Manager
Orangetheory Fitness
11.2017 - 12.2018
Master's - Business Administration
American Intercontinental University