Jessica Orton
Carrollton,GA
Summary
I am a highly motivated, focused, and hardworking woman. I am motivated to finding a career that I can advance in and move up the ladder. I am a fast learner with high ambition, I am great with people and deal exceptionally great with customers, the pleasant and unpleasant ones. I am also reliable and dependable and always give it my all. I am looking for a remote position, I have the complete set up for an at home job. Dual Monitors, Headset, Phone, the best and fastest internet you can have and a clean office workspace. I would be a great asset and make my job my first priority.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
YARDI Mortgage Relief
Intuit / SITEL / Sykes / Foundever
03.2022 - 03.2024
- Assisted customers in regard to the TEXAS MORTGAGE RELIEF HOME OWNER ASSISTANCE, with questions regarding their application for mortgage relief, provided technical and emotional support to the customers who called in for help
- Documented each case
- Provided empathy to the home owners
- Used interaction desktop to answer the calls that come in.
- Worked in a fast pace position in a work from home position.
- Completed escalations regarding foreclosure sale dates, utility disconnections, payment investigations.
Intuit QuickBooks ONLINE Payroll
SYKES / Intuit / Sitel
11.2021 - 03.2022
- Gathered and analyzed data from customer conversations to identify patterns of intent.
- Created detailed reports for stakeholders on customer intent based on the analysis.
- Developed automated processes to streamline intent analysis.
- Performed sentiment analysis on customer conversations to better understand user intent.
- Collaborated with other teams to ensure that customer intent was accurately captured and reported.
- Provided guidance and support to junior analysts on best practices for analyzing customer conversations.
- Utilized statistical techniques such as regression, clustering, and classification to analyze user intents.
- Managed user authentication and authorization of data access.
- Protected secure data files and regulated access.
- Answered calls from customers needing assistance with payroll issues
- Notated each account
Caretaker / Aid
Private in-home patient / Donnie
01.2017 - 01.2021
- Helps with everyday chores, prepares meals, assist with doctor visits, house cleaning, care taking.
waitress / manager /cashier
Cisco's Café
01.2014 - 01.2020
- Became great at multi-tasking, customer service, dealt with a lot of grumpy people as a waitress that is how you make your money, so you learn quick that the customer is always right, cash handling, taking orders, cashier, hostess, handling and managing the books, making schedules, phone customer service and placing orders weekly orders.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
Credit Specialist
Covington Credit
01.2019 - 01.2020
- Cash handling, customer service, collect calling, filing, sending emails, answering phones, loans, Dealt with all types of people, the good and the bad.
- Reviewed credit applications to assess credit worthiness of potential customers.
- Conducted financial analysis on customer's accounts and credit history.
- Verified accuracy of customer information, including income and employment status.
- Provided recommendations for appropriate credit limits and terms.
- Developed strategies to minimize risk exposure while maximizing revenue opportunities.
- Monitored customer accounts to ensure compliance with contractual obligations and company policies.
- Assisted in the resolution of disputes between customers and creditors or debt collectors.
- Processed requests for changes in terms or conditions of existing lines of credit.
- Prepared reports detailing delinquent accounts, charge-offs, collection activities, and other issues related to the company's receivable portfolio.
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
- Participated in meetings with senior management to discuss strategies for managing the company's receivables portfolio.
- Ensured that all documents are filed accurately according to established procedures.
- Identified valuable solutions for customers with credit problems.
- Frequently reviewed and checked credit limit appropriateness for customers.
- Partnered with customers by using effective communication skills to boost payment process.
- Prepared and submitted loan applications to underwriters.
- Collected and checked borrower income, credit history and employment information.
- Recommended approval or disapproval of different loan types based on established criteria.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Followed banking requirements and government lending regulations.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Determined credit approval based on financial standing, credit records and payment history.
- Met with credit applicants to acquire personal and financial information used to process credit report.
- Reviewed accounts for signs of fraud and non-payment issues.
- Contacted customers to notify of delinquent payments and resolve.
- Answered incoming inquiries to discuss credit report information with subscribers.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Provided customer credit information to official representatives from banks and other financial institutions.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Informed applicant of credit research results in writing with formal credit reports.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Wrote contracts and terms for approved credit requests, fulfilling legal and financial requirements to protect institution.
- Submitted delinquent accounts to collections department or outside resources.
- Verified applicants' references pertaining to employment, health history and social behavior.
Property Preservation
J&A Initial Services & Recovery
01.2011 - 01.2020
- Some of the field work includes Preforming evictions for many different banks, for example Wells Fargo and VA, house cleanouts, maintaining homes to city codes, grass cuts, etc
- Office duties include communicating with banks and realtors, sending emails, making calls to clients, scheduling appointments when needed, keeping record of all properties to be maintained, dealing with the nice and not so nice customers
- I have worked for the company on and off part time for nearly ten years
- I got laid off in March 2020 when the president signed the Eviction memoriter, no foreclosures mean no business
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Property Preservation
J&A
01.2011 - 01.2020
- Some of the field work includes Preforming evictions for many different banks, for example Wells Fargo and VA, house cleanouts, maintaining homes to city codes, grass cuts, etc
- Office duties include communicating with banks and realtors, sending emails, making calls to clients, scheduling appointments when needed, keeping record of all properties to be maintained, dealing with the nice and not so nice customers
- I have worked for the company on and off part time for nearly ten years
- I got laid off in March 2020 when the president signed the Eviction memoriter, no foreclosures mean no business
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Caretaker / Aid
Private in-home patient / Charlie
01.2017 - 01.2019
- Helps with everyday chores, prepares meals, assist with doctor visits, house cleaning, care taking.
Cashier
Country's BBQ
01.2012 - 01.2015
- Serves customers, food and money handling, customer service
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Maintenance Secretary
University OF Florida / Reitz Union
Gainesville, FL
01.2016 - 02.2021
- I started out as an OPS helper during the summer helping paint the dorm rooms when the students went on summer break, I worked every summer until after I graduated HS and then after a couple years, I moved from OPS helper to full time Maintenance secretary
- I completed many roles, including but not limited to answering phones, setting meetings, making orders, communicating with different people through email, phones and in person, filing, and lots of customer service.
- Answered and directed incoming calls to the maintenance department.
- Maintained accurate records of all service requests.
- Typed and distributed memos, correspondence, reports and other documents as requested by the Maintenance Manager.
- Organized and scheduled meetings for the maintenance staff.
- Created and updated spreadsheets to track work orders, inventory levels, and other related data.
- Ordered and stocked office supplies for the maintenance team.
- Assisted with budgeting processes for the department's operations.
- Worked closely with vendors to coordinate repairs or replacements of equipment or materials as needed.
- Provided administrative support to the Maintenance Manager in day-to-day operations.
- Developed a filing system for easy retrieval of documents when required.
- Monitored daily attendance of personnel in the maintenance department.
- Prepared expense reports for members of the maintenance team.
- Assisted with payroll processing for employees in the maintenance department.
- Coordinated travel arrangements for members of the maintenance team.
- Updated employee contact information in company databases.
- Assisted in training new hires within the maintenance department.
- Ensured compliance with safety regulations at all times.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Property Preservation
REI INC.
Starke, Florida
01.2009 - 01.2011
- Communicating daily with banks, contractors, brokers, and realtors daily, completing all computer work that the contractors completed in the field
- Answer phones, make calls, send emails, filing
- Dealing with customers over the phone, email, chat and in person
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
Caretaker / Aid
Private in-home patient / John Harrison
01.2004 - 01.2009
- Helps with everyday chores, prepares meals, assist with doctor visits, house cleaning, care taking.
Education
AA Marketing Management Degree -
West Ga Technical College
03.2024
Degree Title -
Santa Fe College
01.2011
Skills
- Great customer service, works great with people
- Trustworthy
- Hard working, devoted & Motivated
- Dependable
- Gets along with everyone
- Drama free
- Organizational Ability
- Problem Solving Ability
- Investigation Techniques
- Time Tracking
- Documentation Abilities
- Organized Nature
- Scheduling And Coordination
- Service Documentation
- Proficient In [Software]
- Work Order Management
- Troubleshooting And Analysis
- Work Order Prioritization
- Shift Management
- Client Relationship Management
- Project Management
- Condition Reports
References
- Tina Hall, 706-881-2860
- Denia Miller, 904-769-9081
- Tina Stanley, 904-263-8100
Timeline
YARDI Mortgage Relief
Intuit / SITEL / Sykes / Foundever
03.2022 - 03.2024
Intuit QuickBooks ONLINE Payroll
SYKES / Intuit / Sitel
11.2021 - 03.2022
Credit Specialist
Covington Credit
01.2019 - 01.2020
Caretaker / Aid
Private in-home patient / Donnie
01.2017 - 01.2021
Caretaker / Aid
Private in-home patient / Charlie
01.2017 - 01.2019
Maintenance Secretary
University OF Florida / Reitz Union
01.2016 - 02.2021
waitress / manager /cashier
Cisco's Café
01.2014 - 01.2020
Cashier
Country's BBQ
01.2012 - 01.2015
Property Preservation
J&A Initial Services & Recovery
01.2011 - 01.2020
Property Preservation
J&A
01.2011 - 01.2020
Property Preservation
REI INC.
01.2009 - 01.2011
Caretaker / Aid
Private in-home patient / John Harrison
01.2004 - 01.2009
AA Marketing Management Degree -
West Ga Technical College
Degree Title -
Santa Fe College