Jessica Ossenfort
Mary Esther,FL
Summary
Dynamic Food and Beverage Assistant General Manager at Premier Island Management Group, recognized for expertise in inventory management and team leadership. Elevated customer satisfaction through strategic conflict resolution and comprehensive staff development. Skilled in fostering community relations, boosting sales, and ensuring flawless event execution and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant General Manager
Premier Island Management Group
Pensacola Beach, Florida
02.2024 - 10.2025
- Supported inventory management by restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Monitored dining areas for adequate supplies of glassware, flatware, linens.
- Trained new employees on beverage preparation and customer service standards.
- Developed and implemented drink specials to enhance customer experience.
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Collaborated with vendors to secure supplies and services for event planning.
- Developed event timelines, detailing schedules and responsibilities for team members.
Bar Manager
Buffalo Wild Wings
Navarre
11.2022 - 11.2023
- Participated in New Store Open systems and operations development, menu building, and inventory development.
- Ensured optimal liquor, wine and merchandise stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Managed store money with high accuracy and prepared daily bank deposits.
- Boosted customer satisfaction ratings by timely resolving issues.
- Maintained physical and computer file systems.
- Directed all day-to-day operations to provide a safe and enjoyable guest experience.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Promoted professional skill development in employees through effective training, management and motivation.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Assistant to the Director of Food and Beverage Operations
Portofino Island Resort
07.2020 - 11.2022
- Placed new inventory orders and oversaw correct restocking procedures.
- Ensured optimal liquor, wine and merchandise stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Boosted customer satisfaction ratings by timely resolving issues.
- Maintained physical and computer file systems.
- Directed all day-to-day operations for the front of house to provide a safe and enjoyable guest experience.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Promoted professional skill development in front of house and back of house employees through effective training, management and motivation.
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Collaborated with vendors to secure supplies and services for event planning.
- Developed event timelines, detailing schedules and responsibilities for team members.
Beverage Manager
Tower Taproom
07.2019 - 07.2020
- Placed new inventory orders and oversaw correct restocking procedures.
- Ensured optimal beer, wine and merchandise stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Managed store money with high accuracy and prepared daily bank deposits.
- Boosted customer satisfaction ratings by timely resolving issues.
- Maintained physical and computer file systems.
- Directed all day-to-day operations for the front of house to provide a safe and enjoyable guest experience.
- Promoted professional skill development in front of house and back of house employees through effective training, management and motivation.
Assistant General Manager
Grayton Beer Company Brewpub
01.2017 - 02.2019
- Ensured optimal liquor, wine and merchandise stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Managed store money with high accuracy and prepared daily bank deposits.
- Boosted customer satisfaction ratings by timely resolving issues.
- Maintained physical and computer file systems.
- Directed all day-to-day operations for the front of house to provide a safe and enjoyable guest experience.
- Assessed team proficiencies, identifying and targeting areas for improvement.
Education
honors diploma -
Hickory High School
Chesapeake, vaMusic Education
Jacksonville State Univerity
Jacksonville, alSkills
- Team leadership
- Inventory management
- Operations Analysis
- Staff Development
- Building Sales
- Building Community Relations
- Recruiting and hiring
- Schedule management
- Adaptability and resilience
- Team scheduling
- Conflict resolution
Certification
- Cicerone Certified Beer Server
- RAS Servsafe
- Food Handlers Servsafe
References
References available upon request.
Timeline
Food and Beverage Assistant General Manager
Premier Island Management Group
02.2024 - 10.2025
Bar Manager
Buffalo Wild Wings
11.2022 - 11.2023
Assistant to the Director of Food and Beverage Operations
Portofino Island Resort
07.2020 - 11.2022
Beverage Manager
Tower Taproom
07.2019 - 07.2020
Assistant General Manager
Grayton Beer Company Brewpub
01.2017 - 02.2019
honors diploma -
Hickory High School
Music Education
Jacksonville State Univerity