Jessica Oveson
Community Engagement Manager
Price,UT
Summary
Dedicated customer success professional with a proven record of cultivating relationships to meet company objectives. Achieving results with autonomy through strategic planning, outreach marketing and cross-functional collaboration. Highly skilled in increasing company visibility and developing long term community partnerships. Demonstrates excellent communication skills with a commitment to diversity, equity and inclusion. Understands data and analytics to drive targeted activities, recruitment and return on growth efforts.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Community Engagement/Outreach Development Manager
Waterford Upstart
Taylorsville, UT
01.2021 - Current
- Develop network relationships with industry professionals to enhance community awareness, promote services and create strong partnerships
- Maintained 15K records of existing partners and contacts, developed new relationships with 1.5K potential partners
- Trained to use technology-based programs: Jira, Slack, Confluence, Salesforce, and Google Suite
- Apply critical thinking skills to interpret and analyze data for opportunity pipeline
- Manage and prioritize multiple diverse areas simultaneously
- Design and execute outreach events in territory boundaries
- Travel as needed to improve organization visibility and engagement.
- Create, prepare, present, and host professional presentations and webinars
- Successfully established visibility of Waterford.org in 3 new territories in 22-23
- 2022-2023 territory goals were met and exceeded by 100%
- Achieved partner & cross-functional team satisfaction rating of 9 out of 10
Community Outreach Liaison
Waterford Upstart
Taylorsville, UT
11.2019 - 01.2021
- Represented Upstart program within community and local school meetings
- Dedication to developing strong relationship with partners, educating potential partners of Waterford Upstart’s objective
- Worked independently with ambition to complete tasks within target date
- Recruited and identified Upstart participants through outreach activities in communities and districts boundaries
- Collaborated with Waterford coaches to review child progress reports, monitor progress, and optimize program plan
- Planned social events for families to encourage interaction and social emotional learning
- Knowledge in Airtable, Slack, Expensify, and Paycom
- Handled 50 calls per day to reach outreach goals
- Gained extensive knowledge in data entry, analysis and reporting
- Skilled at working independently and collaboratively in team environment
Site Manager/ Family Advocate
Rural Utah Child Development
Price, Utah
01.2014 - 06.2019
- Actively located and informed families within recruitment area of program services
- Connected and collaborated with partners to promote for future enrollment
- Established marketing and promotional materials on social media platforms
- Supported family well-being, safety, health, and economic stability
- Generated, collected, and submitted in-kind contributions to meet matching requirements and comply with federal regulations
- Managed events for RUCD parents, community members, and partners
- Mentored and coached fellow site managers and family advocates
- Used observation and assessment skills to administer screenings, assessment tools to keep accurate records.
- Collaborated with families to assist in growth, development and education to increase potential.
- Planned and managed caregiver workshops to assist families in attaining academic success
- Monitored, coached, and supervised team of 8 employees in 2017-2019
Education
Bachelor of Science - Business Administration -Online Marketing
Western Governors University
Salt Lake City, UT 05.2020 - Current
Associate of Science - Science
Utah State University
Price 05.2013 - 05.2015
Skills
Empathetic Communication
Relationship Management
Problem Solving
Team Player
Customer Needs Analysis
Emotional Intelligence
Project Management
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Community Engagement/Outreach Development Manager
Waterford Upstart
01.2021 - Current
Bachelor of Science - Business Administration -Online Marketing
Western Governors University
05.2020 - Current
Community Outreach Liaison
Waterford Upstart
11.2019 - 01.2021
Site Manager/ Family Advocate
Rural Utah Child Development
01.2014 - 06.2019
Associate of Science - Science
Utah State University
05.2013 - 05.2015