Jessica Oveson
Community Engagement Manager
Price,UT
Summary
Dedicated customer success professional with a proven record of cultivating relationships to meet company objectives. Achieving results with autonomy through strategic planning, outreach marketing and cross-functional collaboration. Highly skilled in increasing company visibility and developing long term community partnerships. Demonstrates excellent communication skills with a commitment to diversity, equity and inclusion. Understands data and analytics to drive targeted activities, recruitment and return on growth efforts.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Community Engagement/Outreach Development Manager
Waterford Upstart
Taylorsville , UT
2021.01 - Current
- Develop network relationships with industry professionals to enhance community awareness, promote services and create strong partnerships
- Maintained 15K records of existing partners and contacts, developed new relationships with 1.5K potential partners
- Trained to use technology-based programs: Jira, Slack, Confluence, Salesforce, and Google Suite
- Apply critical thinking skills to interpret and analyze data for opportunity pipeline
- Manage and prioritize multiple diverse areas simultaneously
- Design and execute outreach events in territory boundaries
- Travel as needed to improve organization visibility and engagement.
- Create, prepare, present, and host professional presentations and webinars
- Successfully established visibility of Waterford.org in 3 new territories in 22-23
- 2022-2023 territory goals were met and exceeded by 100%
- Achieved partner & cross-functional team satisfaction rating of 9 out of 10
Community Outreach Liaison
Waterford Upstart
Taylorsville , UT
2019.11 - 2021.01
- Represented Upstart program within community and local school meetings
- Dedication to developing strong relationship with partners, educating potential partners of Waterford Upstart’s objective
- Worked independently with ambition to complete tasks within target date
- Recruited and identified Upstart participants through outreach activities in communities and districts boundaries
- Collaborated with Waterford coaches to review child progress reports, monitor progress, and optimize program plan
- Planned social events for families to encourage interaction and social emotional learning
- Knowledge in Airtable, Slack, Expensify, and Paycom
- Handled 50 calls per day to reach outreach goals
- Gained extensive knowledge in data entry, analysis and reporting
- Skilled at working independently and collaboratively in team environment
Site Manager/ Family Advocate
Rural Utah Child Development
Price , Utah
2014.01 - 2019.06
- Actively located and informed families within recruitment area of program services
- Connected and collaborated with partners to promote for future enrollment
- Established marketing and promotional materials on social media platforms
- Supported family well-being, safety, health, and economic stability
- Generated, collected, and submitted in-kind contributions to meet matching requirements and comply with federal regulations
- Managed events for RUCD parents, community members, and partners
- Mentored and coached fellow site managers and family advocates
- Used observation and assessment skills to administer screenings, assessment tools to keep accurate records.
- Collaborated with families to assist in growth, development and education to increase potential.
- Planned and managed caregiver workshops to assist families in attaining academic success
- Monitored, coached, and supervised team of 8 employees in 2017-2019
Education
Bachelor of Science - Business Administration -Online Marketing
Western Governors University
Salt Lake City, UT 2020.05 - Current
Associate of Science - Science
Utah State University
Price 2013.05 - 2015.05
Skills
Empathetic Communication
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Community Engagement/Outreach Development Manager
Waterford Upstart
2021.01 - Current
Bachelor of Science - Business Administration -Online Marketing
Western Governors University
2020.05 - Current
Community Outreach Liaison
Waterford Upstart
2019.11 - 2021.01
Site Manager/ Family Advocate
Rural Utah Child Development
2014.01 - 2019.06
Associate of Science - Science
Utah State University
2013.05 - 2015.05
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