Mandi O'Brien
Laveen,AZ
Summary
Dedicated business development and community outreach professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager, Community Outreach & Engagement
UNITEDHEALTH GROUP – Optum, Landmark Health
01.2023 - Current
- Active role in market and local leadership teams
- Regional engagement oversight for Southwest Region, including AZ, CO, OK, UT
- Lead engagement strategies for launching markets, responsible for meeting/exceeding engagement targets on monthly, quarterly, yearly basis
- Manage, hire, train, coach community outreach team for multiple markets; build and manage new team of 7-12 community health advocates, engagement specialist, provider engagement specialists
- Work collaboratively with internal & external partners to oversee daily operations for engagement teams; close collaboration with national engagement team, local physicians, nurse case managers, full interdisciplinary team
- Regular facilitation and participation in cross departmental meetings, local, market and regional
- Management and close collaboration and partnership with external PCPs, providers and community groups
- Strong analysis of data; reporting on and creating multiple reports, spreadsheets and presentations
- Salesforce, EMRs, Tableau, Power BI, Sharepoint, Teams, Powerpoint, Excel (pivot tables, vlookups)
Business Development Manager
TUFTS HEALTH PLAN – Senior Products
10.2017 - 09.2020
- Identify and develop business opportunities to generate sales referrals. Regularly exceeding monthly targets
- Project management; lead for new territory development strategies
- Support sales agents with marketing senior products; Senior Care Options (Medicaid) Medicare Advantage plans
- Maintain existing & establish new relationships with providers, community-based organizations
- Project manager with multiple sales initiatives; evaluating, tracking, reporting on data
Senior Business Development Manager/Community Outreach Manager
UNITEDHEALTH GROUP – United Healthcare Community Plan, Senior Care Options
08.2013 - 10.2017
- Manager of Statewide marketing team; 9 community outreach specialists
- Identify and develop potential business opportunities, partnerships and events to generate leads
- Support sales team with account management and relationship building
- Identify and lead project management with grassroots marketing efforts throughout State, working closely with UHC corporate marketing teams
- Active use of CRM databases, Sharepoint, Salesforce
Community Outreach Manager
BOSTON MEDICAL CENTER (BMC) HEALTHNET PLAN
08.2008 - 04.2013
- Manage community outreach initiatives for Central and West MA territories
- Supervise & evaluate regional team of outreach representatives
- Develop and maintain collaborative relationships with diverse community groups, schools, providers, municipalities, businesses, culturally and faith based associations/clubs, and other non-profit organizations
- Active member of internal committees that identify and plan outreach strategies for new products
Education
B.A. in Liberal Studies -
Bay Path College
Longmeadow, MA01.2010
Skills
- Performance Management
- Operations Management
- Strategic Planning
- Business Development
- Staff Development
- Marketing
- Sales Techniques
- Brand Management
- Staff Management
- Salesforce Management
- Verbal and Written Communication
- Team Leadership
- Customer Relationship Management (CRM)
- Lead Generation
- Project Management
- Organizational Skills
- Problem Solving
- Team Development
- Workforce Management
- Quality Assurance
- Emotional Intelligence
Additional Information
I took a two year professional sabbatical due to the personal impact on my family during the pandemic and cross country relocation. I am grateful for that time and look forward to new professional opportunities that align my experience, strengths and passion.
Timeline
Manager, Community Outreach & Engagement
UNITEDHEALTH GROUP – Optum, Landmark Health
01.2023 - Current
Business Development Manager
TUFTS HEALTH PLAN – Senior Products
10.2017 - 09.2020
Senior Business Development Manager/Community Outreach Manager
UNITEDHEALTH GROUP – United Healthcare Community Plan, Senior Care Options
08.2013 - 10.2017
Community Outreach Manager
BOSTON MEDICAL CENTER (BMC) HEALTHNET PLAN
08.2008 - 04.2013
B.A. in Liberal Studies -
Bay Path College
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