SHERRON T. PEACE
Dallas/Fort Worth,TX
Summary
- Professional with over 10 years of leadership in healthcare operations, specializing in clinical and business management with a focus on senior care. Certified in Assisted Living Management, demonstrating commitment to excellence in service delivery. Proven ability to build relationships, identify strategic opportunities, and secure partnerships that align with organizational objectives. Expertise includes program development, community relations, financial management, and performance management.
Overview
14
14
years of professional experience
Work History
Community Outreach and Engagement Manager
HARMONYCARES MEDICAL GROUP
Dallas - Fort Worth, TX
01.2024 - 01.2025
- Directed strategic outreach initiatives across the Midwest, Great Lakes, and West divisions, increasing patient engagement and community partnerships by aligning programs with regional healthcare needs.
- Built and sustained high-value relationships with local organizations, senior living communities, and healthcare providers, resulting in expanded referral networks and measurable growth in patient acquisition.
- Led cross-divisional engagement campaigns that improved brand visibility and strengthened HarmonyCares' reputation as a trusted provider of in-home medical care, driving consistent growth across diverse markets.
- Developed and implemented performance metrics to track outreach effectiveness, ensuring accountability and continuous improvement while contributing to the overall success of three major regional divisions.
Community Success Manager
WALMART HEALTH
Dallas - Fort Worth, TX
01.2024 - 12.2024
- Manage forecasting, day-to-day community engagement operations, and sales across 7 Walmart Health locations to drive customer growth. Successfully achieved a goal of over 1,000 scheduled patients (200% increase) within the first month for the targeted locations.
- Build and foster strong relationships with community leaders, agents, brokers, and local organizations to promote Walmart Health and create sales opportunities.
- Track weekly activities and results and accurately forecast expected sales performance for designated Walmart Health locations.
- Coach and supervise 14 Community Success Leads on effective sales tactics, pipeline development, and the achievement of business objectives.
Manager, Community Outreach and Engagement/ Provider Engagement Specialist
UNITED HEALTH GROUP - LANDMARK HEALTH, LLC
Dallas, TX
01.2021 - 12.2024
- Developed and advanced strategic goals aligned with Landmark Health mission and scope, focusing on operational efficiency, and positive patient outcome.
- Established and leveraged relationships with community providers and external networks of major accounts: Baylor Scott and White Health Plan and Southwestern Health Resources to maximize objectives and to facilitate patient engagement.
- Identified and tracked internal and external opportunities and partnering strategies to improve the coordination of care and access to resources for the population we serve.
- Managed, coached, and trained a team of 14 Community Health Advocates (CHAs) to be effective and efficient in scheduling outcomes and patient service.
Provider Business Consultant
PARKLAND COMMUNITY HEALTH PLAN
Dallas, TX
01.2020 - 12.2021
- As Team Lead for Network Adequacy Team, cultivate relationships with physicians, hospitals, and ancillary providers. Perform quality assurance to ensure that all state requirements are met.
- Collaborate with facilities and providers to increase member capacities, maximize efficiency, reduce grievances, and increase access to specialists. Currently manage 1,600+ providers and negotiate both Value-Based and Fee-for-Service contracts.
- Conduct onsite and online new provider orientations and ongoing education on healthcare delivery products, health plan partnerships, processes and compensation arrangements.
- Review payer performance metrics and lead team in identifying barriers to maintaining optimum levels of reimbursement. Recommend strategies focused on evidence-based programs that maximize client health, access to care, and cost containment.
Manager, Provider Performance
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
Dallas, TX
01.2019 - 12.2020
- Defined and drove provider engagement strategy for the Optum at Home product for senior care in four markets: GA, DC, PA and DE, and six Plan Benefits Packages (PBPs).
- Engaged the Top 24 Optum at Home practices in the market and partnered with Market Executive Directors to launch a successful clinical model, increasing access of care for members and enhancing market visibility in the PA, DC and DE territories.
- Gathered and organized data-driven analytics and provided recommendations to Senior Product Manager for implementation. Results: Identified new provider groups who would be an excellent fit for the Optum at Home product. Increased at home visits from 45% to 65%.
- Collaborated with Quality Field Operations (QFO) to implement both operational and clinical processes to align resources, strategies and action plans to improve provider performance.
- Evaluated major providers, identified gaps, and provided resources on multiple levels. Results: Engaged 85% of groups, improved operational efficiency and model of care for high-risk members by 9%, and achieved 3.64 STAR rating ahead of 3.41 rating goal.
Manager, Physician Business Managers
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
Dallas, TX
01.2017 - 12.2019
- Built and managed a cross-functional team of 12+ Physician Business Managers in network development, provider relations, contracting, claims and marketing services.
- Researched, developed and drove innovative network products and approaches, ensuring quality metrics and desired health outcomes.
- Led provider relations for all reimbursement products, including Medicare Advantage and Medicare Shared Savings Program (MSSP) ACO plans.
- Selected to manage the United Health Group non-contracted provider group program: Built solid relationships and educated providers on WellMed products, successfully winning new business. Expanded WellMed geographic servicing area across Texas.
Senior Physician Business Manager / Account Manager
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
Dallas, TX
01.2014 - 12.2017
- Created and implemented strategic plans for two major accounts: Privia Medical Group (100+ providers) and USMD Health Systems (200+ providers). Achieved a 4 STAR rating or higher for both accounts in all three years of managing the Medicare Advantage population.
- Provided marketing materials and activities to residents at Assisted Living and Recreational facilities. Analyzed market data and delivered recommendations that improved Healthcare Effectiveness Data and Information Set (HEDIS) quality score.
Education
Administrator Level I Certification for Assisted Living Managers (CALM) -
Texas Assisted Living Association (TALA)
Austin, TX01.2020
Certificate - Health Service Management
University of Dallas
Irving, TX01.2013
Certificate - Public Health Core Concepts Program
University of North Carolina
Chapel Hill, NC01.2007
Diploma - Pharmacy & Medical Technology
Durham Technical Community College
Durham, NC01.2001
MBA -
University of Dallas
Irving, TXBBA - Marketing
Howard University
Washington, DCSkills
- Program development and management
- Community engagement
- Medicare and Medicaid expertise
- Sales and marketing
- Financial oversight
- Population health management
- Data analytics
- Implementation management
- Stakeholder relations
- Engagement strategy
- Cross-divisional collaboration
- Relationship management
- Performance metrics
Clinical Training
- Pharmacy and Oncology training, Duke University Health Systems, Durham, NC
- Pharmacy and Oncology training, UNC Hospitals, Chapel Hill, NC
- Pharmacy and Oncology training, UNC Hospitals, Raleigh, NC
Timeline
Community Outreach and Engagement Manager
HARMONYCARES MEDICAL GROUP
01.2024 - 01.2025
Community Success Manager
WALMART HEALTH
01.2024 - 12.2024
Manager, Community Outreach and Engagement/ Provider Engagement Specialist
UNITED HEALTH GROUP - LANDMARK HEALTH, LLC
01.2021 - 12.2024
Provider Business Consultant
PARKLAND COMMUNITY HEALTH PLAN
01.2020 - 12.2021
Manager, Provider Performance
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
01.2019 - 12.2020
Manager, Physician Business Managers
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
01.2017 - 12.2019
Senior Physician Business Manager / Account Manager
UNITED HEALTH GROUP - WELLMED/OPTUMCARE
01.2014 - 12.2017
Administrator Level I Certification for Assisted Living Managers (CALM) -
Texas Assisted Living Association (TALA)
Certificate - Health Service Management
University of Dallas
Certificate - Public Health Core Concepts Program
University of North Carolina
Diploma - Pharmacy & Medical Technology
Durham Technical Community College
MBA -
University of Dallas
BBA - Marketing
Howard University