Summary
Overview
Work History
Education
Skills
Hobbies
Accomplishments
Work Preference
Software
Interests
Timeline
Hi, I’m

Jessica Bilonta

Fraud Analyst
Everett,WA
Jessica Bilonta

Summary

Motivated Fraud Analyst touting eight years of expertise investigating suspicious activity for Bank of Hawaii & Wizards of the Coast companies. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

15
years of professional experience

Work History

Wizards of the Coast

Fraud Analyst
03.2022 - Current

Job overview

  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.

Bank of Hawaii

BSA/AML FRAUD INVESTIGATOR
06.2016 - 03.2022

Job overview

  • Prepared written reports of investigation findings
  • Conducted in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts
  • Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
  • Reviewed reports of suspected fraud to determine need for further investigation
  • Trained others in fraud detection and prevention techniques
  • Maintained knowledge of current events and trends in such areas as money laundering and criminal tools and techniques
  • Consistently received the top performer bonus for each quarter 3 years in a row
  • Completed an average of 400 suspicious activity reviews each month
  • Assessed customer's life cycle and financial situation through conversation in order to help the client better their situation so they have peace of mind that the financial aspect of their lives is taken care of.
  • Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
  • Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.

Bank of Hawaii

CONSUMER BANKING REPRESENTATIVE/TELLER
05.2013 - 06.2016

Job overview

  • Completed all transactions such as deposits, withdrawals, payments, etc for customers
  • Assisted in finding customer's needs and addressing them
  • As a consumer banking representative I contributed to reaching our quarterly driver goals
  • Resolve problems or discrepancies concerning customers' accounts
  • Managed budget and balance from daily sales
  • Completed cash/credit/check transactions during busy periods
  • Checked and managed inventory to ensure items were presentable and well stocked
  • Assisted customers by providing information and resolving their complaints
  • Warmly greeted customers entering establishments and assisted them with finding what they needed
  • Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.

University of Hawaii at Manoa Bookstore

STUDENT SUPERVISOR - CASHIER
02.2010 - 05.2013

Job overview

  • Managed budget and balance from daily sales
  • Completed cash/credit/check transactions during busy periods
  • Checked and managed inventory to ensure items were presentable and well stocked
  • Assisted customers by providing information and resolving their complaints
  • Warmly greeted customers entering establishments and assisted them with finding what they needed
  • Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.

Education

University of Hawaii at Manoa

BA from Psychology
05.2013

University Overview

ST FRANCIS SCHOOL

High School Diploma
05.2007

University Overview

Skills

  • Adaptability
  • Customer service experience
  • Excellent multitasker
  • Good work ethic
  • Data analysis
  • Computer skills: Word, Excel, SQL, Accurint, Prime, Verafin, etc
  • Critical thinking
  • Anti-Fraud Systems
  • AML Compliance
  • Fraud prevention
  • Verbal and written communication
  • Trend Analysis

Hobbies

Hobbies
  • reading
  • taking my two dogs for walks
  • spending quality time with my husband, two dogs, and cat
  • singing
  • filming funny and book related content for my Tiktok and Instagram pages
  • handmaking self care essentials such as lotion bars, lip balms, and also selfcare products for pets like paw & nose balms

Accomplishments

Accomplishments
  • Consistently received the top performer bonus for each quarter 3 years in a row
  • Completed an average of 400 suspicious activity reviews each monthUsed Microsoft Excel to assist with digital fraud monitoring tracking spreadsheets.
  • Achieved efficiency to monitoring of fraudulent behavior in digital game clients by using SQL for fraud reporting tasks.
  • Collaborated with team of seven in the development of fraud monitoring of a new gaming client.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceWork from home optionPaid time offHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid sick leave

Software

Verafin

Accurint

Prime

FIS/Insight

Salesforce

SQL

Cybersource

Scalefast

Braze

Postmark

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Zendesk

RDC

ADP

Xsolla

Braintree

Stripe

PayPal

Snowflake

Interests

Reading

Singing

Spending quality time with my two dogs and cat

Hiking

Making selfcare items such as lotion bars and lip balms

Making selfcare items for pets such as paw & nose pet balms

Filming funny and book related content for Tiktok and IG

Timeline

Fraud Analyst
Wizards of the Coast
03.2022 - Current
BSA/AML FRAUD INVESTIGATOR
Bank of Hawaii
06.2016 - 03.2022
CONSUMER BANKING REPRESENTATIVE/TELLER
Bank of Hawaii
05.2013 - 06.2016
STUDENT SUPERVISOR - CASHIER
University of Hawaii at Manoa Bookstore
02.2010 - 05.2013
University of Hawaii at Manoa
BA from Psychology
ST FRANCIS SCHOOL
High School Diploma

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Jessica BilontaFraud Analyst