Marisol Torres Soto
Hutchins,Texas
Summary
Focused, intelligent, hardworking professional pursuing higher-level opportunities in the corporate industry. An effective communicator with sound customer-service techniques, and a team player who is eager, enthusiastic, and motivated.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Bank Of America
02.2021 - 07.2023
- Complete company Huddles and IKnow in a timely manner
- Navigate between 4-5 company systems to deliver quality work
- Complete company policy trainings in timely manner
- Skilled in 3 different functions within prepaid department, navigating through queues in order of function priority
- Uploaded supporting documents, film and statements upon customer request
- Review accounts for potential fraud and assist in identifying risk to prevent loss from fraud reports
- Identify fraudulent activity related to transactions and compromised accounts
- Reviewed bank resources and systems to ensure customers were not committing first party fraud
- Achieved department's daily productivity goals
- Investigate and prevent fraudulent activities on customer accounts
- Track and monitor illegal transactions on customers financial accounts
- Report suspicious account movements and unusual transactions that may be a risk to the financial institution as well as its customers.
Fraud Specialist II
JP Morgan Chase
07.2017 - 09.2020
- Completed company Huddles and Claim Ops Highlights in a timely manner
- Navigated between 5-6 company systems to deliver quality work
- Achieved department's daily productivity goals
- Processed and initiated chargebacks in an accurate and timely submission in accordance with guidelines
- Analyzed fraud and chargebacks systems to recognize patterns that may relate to fraudulent activity
- Closed and opened work cases accordingly
- Skilled in multiple functions within prepaid department, navigating through queues in order of function priority
- Uploaded supporting documents, film and statements upon customer request
- Review accounts for potential fraud and assist in identifying risk to prevent loss from fraud reports
- Actively communicated with my team offering options and solutions to difficult scenarios while maintaining a respectful and professional relationship
- Worked alongside Team Leads as well as the Division leader on numerous projects that include sending out communications to different specialist specific to their role
- Created and edited job aids to further efficiency amongst department specialist
- Trained new hires and offer support as they transition from their Development Center phase into full production
- Supported Senior Specialist's daily with Control reports, surpassing the hourly goal by producing double the amount projected
- Assisted in walking the floor to assist specialist with questions about their function
- Active member of the departments ESAT team, assisted with preparing event and ensuring everything was organized and running smoothly.
Appraisal Analyst Specialist
JP Morgan Chase
01.2017 - 07.2017
- Achieved daily goals ranging from 20-30 files everyday with exceptional time frame
- Uploaded appraisals to company systems
- Uploaded revised sales contracts
- Answered status emails from company mailbox
- Assisted with department preparations.
Education
El Centro College
01.2017
Lewisville High School
01.2016
Skills
- Bilingual (English/Spanish)
- Computer Proficient
- Detail oriented
- Critical thinker
- Communication Skills
- Leadership Skills
- Adaptability
- Problem Solving
- Critical Observation
Professional Highlights
- Selected to be utilized for new fraud classes coming in to assist with their training and created a collaborative classroom experience through training new hires.
- Selected as a SME to guide new hires as they transition from classroom to department floor.
- Demonstrated strong communication skills by participating in facilitating team meetings and volunteering for department projects.
- Assigned projects by management to complete for the department in order to track monthly progress.
- Recognized by peers and management for going above and beyond normal job functions.
References
Upon established mutual interest
Timeline
Fraud Analyst
Bank Of America
02.2021 - 07.2023
Fraud Specialist II
JP Morgan Chase
07.2017 - 09.2020
Appraisal Analyst Specialist
JP Morgan Chase
01.2017 - 07.2017
El Centro College
Lewisville High School